Chisom Nwankwo
Liverpool
Summary
Accomplished professional with expertise in crowd control and conflict de-escalation, honed at Gospel Pillars Church. Demonstrated exceptional problem-solving and communication skills, ensuring safe and efficient operations. Proven ability to manage high-pressure situations with integrity and reliability, enhancing team collaboration and customer satisfaction by 20%.
With my BTEC and work experience I've been able to gain significant insights and knowledge into both customer service and commercial awareness.
Overview
2
2
years of professional experience
Work History
Crowd Controller
Gospel Pillars Church
08.2025 - Current
- Supported orderly access at congregation entry points to maintain safe movement.
- Directed attendees toward seating, exits, and designated gathering areas.
- Shared event guidelines clearly to support respectful crowd behavior.
- Worked with ushers and security teams during services and special events.
Admin Assistant
Widnes Redmond Joinery
02.2025 - 02.2025
- Handled incoming calls, emails, and customer enquiries with clear, professional communication.
- Maintained job records, filing systems, and appointment schedules to support daily office work.
- Organized customer bookings and office tasks to keep joinery jobs moving smoothly.
Education
BTEC in Business Level 2 And 3 -
Cronton Sixth Form Cy
Liverpool 09-2026
High School Diploma -
The Prescot School
Liverpool 06-2023
Skills
- Interior patrol
- Conflict de-escalation
- Situational awareness
- Access control
- De-escalation techniques
- Body language analysis
- Equipment handling
- Integrity and honesty
- Physical strength
- Crowd control
- Identity verification
- Emergency response
- Crisis response
- Problem-solving abilities
- Attention to detail
- Time management
- Honest and dependable
- Problem-solving
- Team player
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Patrolling
- Active listening
Timeline
Crowd Controller
Gospel Pillars Church
08.2025 - Current
Admin Assistant
Widnes Redmond Joinery
02.2025 - 02.2025
BTEC in Business Level 2 And 3 -
Cronton Sixth Form Cy
High School Diploma -
The Prescot School