Chirin Alfina S
Cardiff,Cardiff
Summary
Detail-oriented professional with expertise in maintaining sales ledgers and ensuring confidentiality assurance. Proficient in Microsoft Office, with advanced skills in Excel database maintenance and formulas. Strong communicator adept at clear communication and crisis communication techniques, seeking to leverage these skills in a dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Inventory specialist
RGIS
Cardiff, Cardiff
2025.01 - Current
- Organised special inventories during season changes or promotional events for optimal utilisation of resources.
- Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
Store supervisor
Premier Convenience Store
Cardiff, Cardiff
2024.03 - 2025.01
- Created an inviting store environment enhancing customer shopping experiences.
- Ensured adherence to company policies, resulting in a well-regulated working environment.
- Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.
- Increased customer satisfaction with prompt resolution of complaints and queries.
Customer care representative
HDFC Bank
Bangalore, India
2022.07 - 2023.06
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Fostered trust and loyalty through honest communication with customers.
- Conducted outbound calls courteously to resolve outstanding matters.
- Collaborated closely with the sales team, ensuring high-quality client servicing.
Education
Bachelor of Business Administration - Finance
Bangalore North University
Kolar, India 05/2019 - 03/2022
Master of Science - International Business Management
Cardiff Metropolitan University
Cardiff 09/2023 - 10/2024
Skills
- Maintaining sales ledger
- Confidentiality assurance
- Microsoft office skills
- Excel database maintenance
- Excel formulas
- Clear communication
- Crisis communication techniques
Affiliations
- Reading books, pencil sketching, puzzles, painting, threads art
Accomplishments
President award in Scouts and Guide
Best class representaive
Certification
Typing Certification (Speed typing and Accuracy)
Languages
English
Fluent
Hindi
Upper intermediate
Kannada
Native
Telugu
Fluent
Tamil
Upper intermediate
Timeline
Inventory specialist
RGIS
2025.01 - Current
Store supervisor
Premier Convenience Store
2024.03 - 2025.01
Customer care representative
HDFC Bank
2022.07 - 2023.06
Bachelor of Business Administration - Finance
Bangalore North University
05/2019 - 03/2022
Master of Science - International Business Management
Cardiff Metropolitan University
09/2023 - 10/2024