Chirayu Patel

• Efficiently pick and pack jewelry items, ensuring accuracy and adherence to quality standards.
• Manage put away processes to optimize inventory organization and accessibility.
• Provide stock support and assist in inventory management to maintain accurate stock levels.
• Collaborate with team members to enhance workflow efficiency and maintain a clean and safe working environment.
• Participate in various warehouse activities, contributing to smooth operations and timely order fulfillment

Key Responsibilities:

• Provided friendly, efficient customer service, assisting customers with product selection, alcohol queries, and promotions.
• Operated EPOS tills accurately, handled cash/card transactions, processed refunds, and balanced the till at shift end.
• Monitored stock levels, restocked shelves, rotated products, and ensured all items were correctly priced and labelled.
• Maintained shop standards, including cleaning, organising displays, and keeping the store presentable at all times.
• Checked ID for age-restricted sales in line with Challenge 25/Challenge 21 regulations, ensuring full compliance with licensing laws.
• Received and checked deliveries, updated inventory records, and reported discrepancies to management.
• Handled customer complaints professionally and resolved issues quickly.
• Assisted with opening and closing procedures, including security checks and cashing up.
• Promoted special offers and encouraged upselling to increase daily sales.

Key Skills:

• Excellent customer service and communication
• Strong product knowledge (alcohol, tobacco, groceries, lottery, PayPoint, etc.)
• Cash handling & POS systems
• Stock rotation & merchandising
• Compliance with licensing and age-restricted sale laws
• Teamwork and time management
• Reliability, punctuality, and ability to work under pressure

Achievements (optional):

• Consistently praised by customers for helpful service
• Reduced stock discrepancies by improving stock rotation
• Helped increase monthly sales through effective upselling and product display