CHIRAGKUMAR PANCHAL
London
Summary
Results-driven manager with extensive project management and team development experience at GDK. Successfully led initiatives that enhanced customer satisfaction and optimized operations, resulting in significant performance improvements. Proficient in data analysis and communication, fostering team success and increasing brand loyalty. Proven ability to balance team performance, customer service targets, and business objectives while maximizing productivity and streamlining procedures.
Overview
3
3
years of professional experience
Work History
Manager
GDK
Borehamwood, Hertsmere
08.2022 - Current
- Instituted protocols that optimized workflow across organization.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assessed skillsets of team members to assign tasks for enhanced efficiency.
Education
Master of Science - Project Management
Bpp University
London08-2024
Master of Science - Master of Computer Science
Sardar Oatel University
G.H Patel08-2019
Bachelor of Science - Bachelor of Computer Science
Sardar Patel University
Anand Commerce College 08-2016
Skills
- Project management
- Customer service and support
- Data analysis and reporting
- Team building and development
- Effective communication skills
- Sales strategies and techniques
- Expense tracking and budgeting
- Work prioritization and organization
- Operations and product management
- Marketing and brand management
- Sales management and growth
- Staff training and development
- Schedule preparation and planning
- Business planning and strategy
- Inventory control and management
- Time management and efficiency
- Cost reduction strategies
- Problem-solving and critical thinking
Timeline
Manager
GDK
08.2022 - Current
Master of Science - Project Management
Bpp University
Master of Science - Master of Computer Science
Sardar Oatel University
Bachelor of Science - Bachelor of Computer Science
Sardar Patel University
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