Chirag Shah
Account Manager
London,Essex
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work. Experienced sales professional with hardworking mentality and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Account Manager
Mitsubishi Heavy Industries
Harlow (Hybrid Working)
06.2023 - Current
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Communicated new products and services to drive customer interest and boost sales.
- Devised target customer strategies to meet business growth and profit objectives.
- Managed 350 accounts with high-quality client care through tactical planning and campaign delivery.
- Monitored commercial performance of full portfolio, scheduling consistent follow-ups with each account.
- Built and developed constructive relationships with clients to increase account spending and loyalty.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Analysed market and competitor activity to capitalise on trends and innovate client services.
- Led client negotiations and supply contracts to achieve cost-effective outcomes.
- Employed exceptional rapport-building skills to nurture key relationships.
- Formulated marketing and advertising strategies for continuous business growth.
- Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
- Identified new business opportunities and increased lead generation to grow profits.
- Consistently selling £150,000+ of product per month.
- Quoting planning and helping design Air conditioning systems for Engineers for large commercial new build projects such as Hotels
- A minimum of 80 calls per day with a minimum talk time of 3 hours
- Regular contact with 350 accounts assessing which accounts have potential for business growth
Account Manager
Bexbury Limited
London (Onsite)
10.2022 - 05.2023
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Consistently made 60+ calls per day with over 2 hour talk time
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Tracked industry advancements in software and services to integrate new and emerging tools.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Met and exceeded established quotas for client satisfaction and account growth.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Addressed account inquiries and provided updated data from CRM software.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
Customer Service - Telephony
The AA
Remote
11.2021 - 08.2022
- Enabled efficient follow-up by accurately recording customer requirements and details in CRM.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Optimised customer experience by tailoring responses to individual needs.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Provided accurate, consistent and meaningful advice to customers to boost retention.
- Delivered exceptional after-sales customer care to promote customer loyalty.
- Cold-called customers from assigned contact lists to build new business.
- Emailed customers comprehensive service information, contracts and after-care support packages.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Senior associate
SS&C Technologies
Basildon (Onsite), Essex
04.2021 - 11.2021
- Participated in industry conferences and networking events to expand professional connections
- Conducted performance evaluations and provided constructive feedback to team members.
- Led negotiations with clients and vendors to secure favourable terms and agreements.
- Investigated and promptly addressed technical accounting issues to maintain high standards of process efficiencies.
- Drafted comprehensive project documentation for transparency and accountability.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
A-Levels - Mathematics, Economics, Chemistry
Ark Isaac Newton Academy
Ilford 09.2017 - 08.2019
GCSEs - Mathematics, English, Chemistry, Biology, Geography, French, Graphics
Ark Isaac Newton Academy
Ilford 09.2012 - 08.2017
Skills
- Account management
- Purchase order placement
- Contractor management
- Promotional activity analysis
- Office 365
- Lead generation
- Problem-solving
- Communication skills
- Time management
Timeline
Account Manager
Mitsubishi Heavy Industries
06.2023 - Current
Account Manager
Bexbury Limited
10.2022 - 05.2023
Customer Service - Telephony
The AA
11.2021 - 08.2022
Senior associate
SS&C Technologies
04.2021 - 11.2021
A-Levels - Mathematics, Economics, Chemistry
Ark Isaac Newton Academy
09.2017 - 08.2019
GCSEs - Mathematics, English, Chemistry, Biology, Geography, French, Graphics
Ark Isaac Newton Academy
09.2012 - 08.2017
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