Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
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Chirag Mitra

Leicester

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

4
4
years of professional experience

Work History

Travel Agent Assistant

Bhupendra Travels
New Delhi
03.2021 - 01.2023
  • Created customized vacation packages that included airfare, hotel stays, car rentals, sightseeing tours and more.
  • Compiled customer feedback surveys to monitor customer satisfaction levels regarding services provided.
  • Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
  • Handled incoming calls and directed callers to appropriate department or employee.

CSR

Domino's
Leicester
03.2024 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Supported sales team members to drive growth and development.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Collected deposits or payments and arranged for billing.

Education

Master of Science - International Business Management

De Montfort University
Leicester, United Kingdom
09-2025

Bachelor in Commerce - Accounting And Management

Delhi University
Delhi
08-2023

Skills

  • Market research
  • Sales support
  • Effective communication
  • Team collaboration
  • Cultural awareness
  • Team management

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2

Availability

  • Available on weekends.
  • Available to start immediately.

Timeline

CSR

Domino's
03.2024 - Current

Travel Agent Assistant

Bhupendra Travels
03.2021 - 01.2023

Master of Science - International Business Management

De Montfort University

Bachelor in Commerce - Accounting And Management

Delhi University

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Chirag Mitra