Chioma Onuchukwu
Marketing And Event Management
Aberdeen
Summary
A highly professional, dynamic, impeccably presented and driven professional with vast experience of maximizing the awareness, sales and profitability of recognizable brands. Experience of working in a fast-paced environment and able to quickly understanding the mission, vision and values of a brand. Eager to support top-class organization with skills and in-depth knowledge of integrated marketing campaign tactics. Possessing a proven ability to work within brands guideline and create an image that is up to date and right for its audience. Now looking for a challenging managerial position, one which will make the best use of my existing skills and also further my development of B2C marketing experience in the technology industry with strong leadership skills and ability to influence others. Excellent time management and capability to handle a set of complex projects simultaneously, as well as having passion, motivation, and a dynamic approach to sales. Good command in the use of Canva, Zoho, Survey Monkey, Google Drive, GoTo Meeting, Teams, Zoom & Microsoft Office with ability to become familiar with firm-specific software Skilled in ROI computation and monitoring with the ability to cope with tight deadlines to work effectively with internal and external stakeholders to bring brands purpose to life. Strong negotiation skills to build good relationship with experience within Retail, consumer sector and lead a brand’s PR campaign, product launches & digital initiatives Versatile & robust communication and interpersonal skills, adaptable to multiple audience, and first class promotional strategy & execution skills as well as sales and marketing skills.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Vice President International
Robert Gordon University
Aberdeen
08.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Care / Support Worker
MyCare Grampian
Aberdeen
09.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Created, prepared, and delivered reports to various departments.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Housekeeping Supervisor
Mario Group FM Limited
Glasgow
04.2022 - 09.2022
- Conducted interviews according to given specifications
- Completed surveys and recording the answers in order for the company to use the research
- Made outbound calls- cold calling to speak to decision makers in business and random audience; asking for their time to conduct a telephone interview or to run through some questions in a survey or questionnaire, Supporting people with social and physical activities as well as basics such as eating and drinking
- Booking and accompanying people at appointments
- Assist with personal care
- Monitoring individuals’ conditions by taking their temperature, pulse, respiration and weight, and possibly helping with medication
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing
- Monitored ward patients and reported concerns to senior nurses
- Assisting patients in bathing, dressing and general mobility in accordance with individual care plans
- Assisted in the rehabilitation of patients, including walking, talking and movement activities, completing as instructed in care plans
- Kept patients, carers and families updated on health conditions through regular communications
- Managed the counting and ordering of establishment supplies, including medication, food and bedding
- Championed proven preventive care practices through excellent patient education, reducing hospital readmission rates.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored staff performance and provided feedback to drive productivity.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Established and enforced safety protocols and guidelines for staff.
Home Based Telephone Market Research Interviewer
IPSOS MORI
London
01.2022 - 03.2022
- Home Based Telephone
- Worked flexible hours across night, weekend and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
Events and Marketing Manager
Mart Networks Group, East And West
Nairobi
04.2017 - 12.2021
- Established and maintained contacts and relationships with partners and customers which increased the revenue for marketing and sales by 15%
- Created and maintained various reporting templates for tracking monthly sales, marketing activities, customers and partner database
- Promoted our business, products and service via all social media platforms
- Ensured the company was communicating the right message and content to attract prospective customers and retain existing ones
- Coordinated with sales team and other departments to produce effective strategies
- Oversaw and approved marketing materials from website banners to hardcopy brochures and procurement of promotional items
- Prepared and monitored the marketing budget on a quarterly and annual basis and allocate funds wisely
- Deployed over 60 successful marketing, product launch, partner and customer events for our East and West African regions and international vendors, B2B Marketing experience, ideally with a strong know-how
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Worked with graphic designers and writers to establish theme and tone for content.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Used data analytics to track lead generation campaigns and improve quality.
- Performed market segmentations, targeting and positioning for each product line.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Conducted market research to identify new opportunities and target markets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Created and managed social media campaigns to increase brand engagement.
- Optimized email campaigns to increase open and click-through rates.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Marketing / Brand and Relationship Manager
Mart Networks Limited
Lagos
01.2015 - 04.2017
- Understood customers needs and developed plans to address them
- Identified key staff in partners companies to cultivate profitable relationships
- Gained solid knowledge of competitors
- Forward upselling and cross-selling opportunities to customers
- Promoted hog-quality sales, supplies and customer service processes
- Resolved customer complaints quickly and effectively
- Planned and executed all communications , contents and media actions on all channels including online and social media
- Analysed sales forecasts and relevant financials and reporting on product sales
- Managed the budget for promotional items and events.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in industry events and trade shows to promote products and services.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed loyalty programs to reward and maintain customer retention.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
Operations Officer
Mart Networks Limited
Lagos
04.2014 - 12.2015
- Assisted all sections of the company, including the administrative, financial, and human resource department
- Devised, deployed and monitored processes to boost long-term business success and increase profits by 10%
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with partners and customers
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- MSc Digital Marketing.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Coordinated with external companies to fill openings effectively, reducing critical vacancies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintained constructive client and vendor relationships.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Optimized business processes to foster operational efficiency.
- Collaborated with executives and management to review projected revenue and adjust resources accordingly.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Verified compliance with best business practices throughout organization.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Implemented processes that simplified procedures and reduced average processing time.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Tracked company equipment, tools and technology to manage inventory.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Compiled training materials for new employees and tracked skill development.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
Education
Masters - Digital Marketing
Robert Gordon University
Aberdeen, Scotland 01.2022 - Current
Bachelor - Mass Communication
Anambra State University
Anambra State, Nigeria 10.2010 - 12.2014
SSCE - Art
Federal Government College
Osun State, Nigeria 06.2001 - 06.2007
Skills
Data Analysis and VisualisationOrganizational SkillsPrioritizationCustomer ServiceTime ManagementEvent planning and coordinationTeam PlayerAttention to DetailsCritical Thinking/Problem SolvingCommunication (Verbal and Written)Fast LearnerOutstanding Interpersonal Skills
International mergers
Service management
Customer Relations
Strategic planning
Lead prospecting
Network development
Good Telephone Etiquette
Written Communication
Critical Thinking
Organization and Time Management
Analytical and Critical Thinking
MS Office
Excellent Communication
Retention strategies
Account development
Revenue Generation
Product promotions
Events logistics management
Vendor and contract negotiations
Meeting planning
Database Management
Budget Management
Business administration
Vendor management
Time management
Vendor relationship management
Conference planning
Digital marketing
Marketing and advertising
Marketing and promotions
Client meetings
Venue selection
Sales expertise
Market Analysis
Scheduling
Progress documentation
Verbal and written communication skills
Flexible schedule and availability
Relationship building and retention
E-mail and direct mail marketing campaigns
Social media engagement
Strategic marketing
Strategic thinker
Natural leader
Persuasive
Timeline
Care / Support Worker
MyCare Grampian
09.2022 - Current
Vice President International
Robert Gordon University
08.2022 - Current
Housekeeping Supervisor
Mario Group FM Limited
04.2022 - 09.2022
Masters - Digital Marketing
Robert Gordon University
01.2022 - Current
Home Based Telephone Market Research Interviewer
IPSOS MORI
01.2022 - 03.2022
Events and Marketing Manager
Mart Networks Group, East And West
04.2017 - 12.2021
Marketing / Brand and Relationship Manager
Mart Networks Limited
01.2015 - 04.2017
Operations Officer
Mart Networks Limited
04.2014 - 12.2015
Bachelor - Mass Communication
Anambra State University
10.2010 - 12.2014
SSCE - Art
Federal Government College
06.2001 - 06.2007