CHIOMA OKAFOR
South East London,London
Summary
Dedicated and resilient professional with a background in healthcare assistance and customer service. Skilled in building positive relationships, managing challenging situations, and maintaining a safe and secure environment. Adept at problem-solving and team collaboration, focused on enhancing patients' daily lives through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes.
Overview
9
9
years of professional experience
Work History
Health Care Assistant
St Peter Recruitment Agency
London
12.2022 - 04.2025
- Collaborated with healthcare teams to deliver personalized care to patients at Greenhill Nursing Home
- Monitored and reported patient conditions, ensuring timely and appropriate interventions
- Maintained a safe and hygienic environment, adhering to health and safety standards
- Supported individuals with diverse needs, demonstrating empathy and patience
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
Domestic Assistant
Sunshine Training and Care Services
London
09.2022 - 12.2022
- Maintained cleanliness and hygiene standards at Moorefield Eye Hospital as a member of the ISS team.
- Ensured a safe and organized environment through efficient cleaning and sanitation practices
- Adhered to and enforced strict health regulations, such as those related to sanitation and hygiene, to uphold a high standard of care at Moorefield Eye Hospital.
- Ensured the cleanliness of living areas at Moorefield Eye Hospital by diligently performing daily housekeeping tasks.
- Proactively addressed and resolved minor repairs, demonstrating a keen eye for detail and a commitment to preventing further damage or deterioration.
Customer Service Officer
Port Harcourt Electricity Distribution Company
Port Harcourt
06.2016 - 09.2022
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently
- Collaborated with cross-functional teams to ensure customer satisfaction and operational efficiency
- Trained and mentored new employees, fostering a culture of excellence
- Achieved a 40% reduction in customer complaints and improved revenue recovery by 60%
- Delivered high-quality service with attention to detail and professionalism.
- Followed company guidelines to ensure consistent quality of service.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
Education
B.Agric - Agricultural Economics
Enugu State University of Science And Technology
Enugu10.2010
Level 3 Diploma - Health and Social Care
Institute of Mental Health
06.2023
Proficiency - Project Management
Nigeria Institute of Management
Diploma - Customer Service
Alison
11.2024
Seminar - Alzheimer's Disease and Dementia Care
International Council of Certified Dementia Practitioners
06.2024
Diploma - Reception Skills
Alison
Ethics and Governance -
Alison
Master of Science - International Business with Advanced Practice
Ulster University London Campus
London05.2024
Skills
- Strong Communication and Interpersonal Skills
- Empathy and Emotional Intelligence
- Problem-Solving and Conflict Resolution
- Team Collaboration and Leadership
- Resilience and Adaptability
- IT Proficiency (MS Word, Excel, Outlook)
- Health and Safety Awareness
Custom
- Empathy and Communication: Experience in healthcare and customer service roles, demonstrating strong interpersonal skills to build constructive relationships.
- Resilience and Adaptability: Proven ability to handle challenging situations with patience and composure.
- Teamwork: Collaborated effectively with diverse teams in dynamic and high-pressure environments.
- Problem-Solving: Successfully resolved conflicts and improved processes in previous roles, showcasing critical thinking and initiative.
- Health and Safety Awareness: Practical knowledge of maintaining secure and hygienic environments.
- Cultural Sensitivity: Experience working with individuals from varied backgrounds, ensuring inclusivity and respect.
Personal Information
Title: Healthcare Assistant
Timeline
Health Care Assistant
St Peter Recruitment Agency
12.2022 - 04.2025
Domestic Assistant
Sunshine Training and Care Services
09.2022 - 12.2022
Customer Service Officer
Port Harcourt Electricity Distribution Company
06.2016 - 09.2022
Diploma - Reception Skills
Alison
B.Agric - Agricultural Economics
Enugu State University of Science And Technology
Level 3 Diploma - Health and Social Care
Institute of Mental Health
Proficiency - Project Management
Nigeria Institute of Management
Diploma - Customer Service
Alison
Seminar - Alzheimer's Disease and Dementia Care
International Council of Certified Dementia Practitioners
Ethics and Governance -
Alison
Master of Science - International Business with Advanced Practice
Ulster University London Campus
Similar Profiles
Lalita RaniLalita Rani
Nurse at Sanctuary Recruitment agency and Collar group and SNS Nursing AGENCYNurse at Sanctuary Recruitment agency and Collar group and SNS Nursing AGENCY
Lorcan Bennett WilliamsLorcan Bennett Williams
Admin assistant, Afterschool club worker at St Peter and St Paul RC Catholic Primary SchoolAdmin assistant, Afterschool club worker at St Peter and St Paul RC Catholic Primary School
Matthew FaragMatthew Farag
Volunteer at St Peter & St Paul Coptic Orthodox ChurchVolunteer at St Peter & St Paul Coptic Orthodox Church