Overview
Work history
Education
Skills
Timeline
Hi, I’m

Chioma Mmeka

Customer Care
Kilmarnock,East Ayrshire

Overview

16
years of professional experience
7
years of post-secondary education

Work history

Spider Tends Company
Apapa, Lagos

Human Resources Assistant
01.2019 - 12.2022

Job overview

  • Supported payroll preparation by providing data on employee absences, bonuses and leaves.
  • Helped with planning and execution of benefits enrollment, employee recognition events and other special occasions.
  • Scheduled candidate interviews with multiple stakeholders across departments.
  • Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
  • Arranged communication with candidates and scheduled interviews.
  • Coordinated employee exit interviews and paperwork.
  • Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.

Globacom NIgeria limited
Victoria Island , Lagos

Customer Care Representative
02.2010 - 09.2018

Job overview

  • Responded promptly to enquiries from clients, members and staff via email, post and phone calls.
  • Offered detailed advice on product and service benefits.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Recorded and processed customer data accurately.
  • Registered and updated accurate customer information on database.
  • Offered prompt solutions to maintain customer satisfaction.

OMA GLOBAL
Amuwo Odofin, Lagos

Cashier
03.2008 - 01.2010

Job overview

  • Reduced customer wait times through optimised checkout processes.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Completed opening and closing procedures each day.
  • Helped meet business needs by working extra shifts.
  • Greeted customers entering store and responded promptly to customer needs.

Templehill Supermarket
Festac, Lagos

Supermarket Cashier
10.2006 - 01.2008

Job overview

  • Completed opening and closing procedures each day.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Set up new promotions and monitored price changes.
  • Checked notes carefully to spot counterfeit currency.
  • Created a safe environment for customers and staff by maintaining clean and tidy checkout areas.

Education

Olabisi Onabanjo University
Ogun State

Bachelor of Arts from Mass Communication
01.2000 - 04.2006

Glasgow Caledonian University
Glasgow

Master of Science from International Operations And Supply Chain Management
01.2023 - Current

Skills

  • Sales enquiry handling
  • Strong customer service orientation
  • Complaint handling
  • Written and verbal communication skills
  • Self-motivated
  • Multitasking abilities
  • Telephone skills
  • Cash and card processing
  • Team building
  • Time management
  • Public relations
  • Upselling and cross selling

Timeline

Glasgow Caledonian University

Master of Science from International Operations And Supply Chain Management
01.2023 - Current

Human Resources Assistant

Spider Tends Company
01.2019 - 12.2022

Customer Care Representative

Globacom NIgeria limited
02.2010 - 09.2018

Cashier

OMA GLOBAL
03.2008 - 01.2010

Supermarket Cashier

Templehill Supermarket
10.2006 - 01.2008

Olabisi Onabanjo University

Bachelor of Arts from Mass Communication
01.2000 - 04.2006

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Chioma MmekaCustomer Care