Hi, I’m
Chioma Mmeka
Customer Care
Kilmarnock,East Ayrshire
Overview
16
years of professional experience
7
years of post-secondary education
Work history
Spider Tends CompanyApapa, Lagos
Human Resources Assistant
01.2019 - 12.2022
Job overview
- Supported payroll preparation by providing data on employee absences, bonuses and leaves.
- Helped with planning and execution of benefits enrollment, employee recognition events and other special occasions.
- Scheduled candidate interviews with multiple stakeholders across departments.
- Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
- Arranged communication with candidates and scheduled interviews.
- Coordinated employee exit interviews and paperwork.
- Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.
Globacom NIgeria limitedVictoria Island , Lagos
Customer Care Representative
2010.02 - 2018.09 (8 education.years_Label & 7 education.months_Label)
Job overview
- Responded promptly to enquiries from clients, members and staff via email, post and phone calls.
- Offered detailed advice on product and service benefits.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded and processed customer data accurately.
- Registered and updated accurate customer information on database.
- Offered prompt solutions to maintain customer satisfaction.
OMA GLOBAL Amuwo Odofin, Lagos
Cashier
2008.03 - 2010.01 (1 education.year_Label & 10 education.months_Label)
Job overview
- Reduced customer wait times through optimised checkout processes.
- Delivered outstanding customer care with proactive sales and listening skills.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Completed opening and closing procedures each day.
- Helped meet business needs by working extra shifts.
- Greeted customers entering store and responded promptly to customer needs.
Templehill SupermarketFestac, Lagos
Supermarket Cashier
2006.10 - 2008.01 (1 education.year_Label & 3 education.months_Label)
Job overview
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Set up new promotions and monitored price changes.
- Checked notes carefully to spot counterfeit currency.
- Created a safe environment for customers and staff by maintaining clean and tidy checkout areas.
Education
Olabisi Onabanjo UniversityOgun State
Bachelor of Arts from Mass Communication
2000.01 - 2006.04 (6 education.years_Label & 3 education.months_Label)
Glasgow Caledonian UniversityGlasgow
Master of Science from International Operations And Supply Chain Management
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Skills
- Sales enquiry handling
- Strong customer service orientation
- Complaint handling
- Written and verbal communication skills
- Self-motivated
- Multitasking abilities
- Telephone skills
- Cash and card processing
- Team building
- Time management
- Public relations
- Upselling and cross selling
Timeline
Glasgow Caledonian University
Master of Science from International Operations And Supply Chain Management
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Human Resources Assistant
Spider Tends Company
01.2019 - 12.2022
Customer Care Representative
Globacom NIgeria limited
2010.02 - 2018.09 (8 education.years_Label & 7 education.months_Label)
Cashier
OMA GLOBAL
2008.03 - 2010.01 (1 education.year_Label & 10 education.months_Label)
Supermarket Cashier
Templehill Supermarket
2006.10 - 2008.01 (1 education.year_Label & 3 education.months_Label)
Olabisi Onabanjo University
Bachelor of Arts from Mass Communication
2000.01 - 2006.04 (6 education.years_Label & 3 education.months_Label)