Hi, I’m
CHIOMA GORDON
London
Summary
Detail-oriented Operations Manager with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
years of professional experience
Work History
Galvan London
Operations Coordinator
11.2023 - 09.2024
Job overview
- Created Training Manuals for Operational Processes in the business for both internal and external work practices
- Successfully led and executed the operation of multiple international logistic movements
- Expanded knowledge within different area of logistics and operation such as Ecommerce, Wholesale, Finance and Product Development procedures
- Head of Stock Management across retail and warehouse locations
- Managed stock movements and initiating stock takes for the organisation
- Managed operations at the Flagship Store including but not limited to stock, facilities and operational processes and safety
- Kept employee and volunteer handbooks, induction procedures and other HR documents up-to-date and in line with legislative requirements
- Implemented policy, planning and strategic decisions for productivity
- Managed budget to determine expenditures and define cost controls
- Identified operational opportunities and challenges for strategic decision-making
- Stock management and queries contact for 3PL warehouse logistics
- Visiting warehouse periodically where needed.
Burberry London
Product Development Shipment Administrator
02.2019 - 11.2023
Job overview
- Led a team of administrators to manage, operate and support PO process improvement for the department
- Improved reduction of payment delays and frequent hold points by 20% through leading and streamlining PO processes
- Resolved general and financial requests from vendors and secured strong relationships through reliable problem solving
- Held frequent sessions to build team knowledge on financial processes and goods export procedures and provided the necessary training guidebooks to assist when actioning their daily tasks
- Designed and executed learning curriculum for financial management and goods movement processes in line with department targets.
Holt Renfrew
Vendor Relations, Coordinator
06.2017 - 03.2018
Job overview
- Trained external and internal parties on company policies, national legislation, and internal processes via webinars, peer-to-peer, face to face and trainer lead session styled approaches
- Hosted an employee Charity Fashion Show, managing runway set, models, and presented event
- Headed multiple projects with third party clients
- Head of Shipment Compliance, and leading consultant for Labelling compliance enquiries
- Cut vendor product to shop floor delays by 20% through presenting regular, client and third party, compliance training sessions
- Improved documentation logging processes, cutting paperwork by 25%, reducing work load and contributing to a sustainable work environment
- Built internal and external client relationships.
Holt Renfrew
Report Analyst
09.2016 - 06.2017
Job overview
- Assisted team with administrative tasks
- Assisted with data reports
- Audited and liaised documentations
- Managed process developments from partnering third party businesses.
Education
University of West LondonLondon, England
Bachelor's Degree from Airline and Airport Management
05.2015
Skills
- Budget Management
- ECommerce
- Strategic Planning
- Team Leadership
- First Aid
- Fire Marshal
- Zedonk
- SAP
- Flex/PLM
- G Suite
- Microsoft Office Suite
- Operations Management
- Supply Chain and Logistics
- Retail Store Management
- Facilities Management
- Client Relationship Management
Passions
- Illustration
- Travel
- Writing
Personal Information
Title: Business Operations Manager
Timeline
Operations Coordinator
Galvan London
11.2023 - 09.2024
Product Development Shipment Administrator
Burberry London
02.2019 - 11.2023
Vendor Relations, Coordinator
Holt Renfrew
06.2017 - 03.2018
Report Analyst
Holt Renfrew
09.2016 - 06.2017
University of West London
Bachelor's Degree from Airline and Airport Management
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