Summary
Overview
Work history
Education
Skills
Quote
Timeline
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CHINYERE M ELUCHIE

Summary

Growth Oriented Business Analysis Knowledgeable in Agile and PRINCE2 project management techniques,with around 10 years of successfully resolving customer concerns and enquiries,and demonstrated ability to synthesize business analysis into key features and develop actionable recommendations to optimize business processes.A supportive team player,well-versed in providing helpful answers on multiple platforms,effectively managing stakeholders.Adept at identifying individual business process improvement opportunities to enhance overall productivity and efficiency.Uses honedcommunication skills to present analytical findings to stakeholders and colleagues.Utilizes opportunities available to learn and develop new skills within the work environment with view to help growth and development.

Overview

20
20
years of professional experience

Work history

Care Assistant

H.O CARE,
Dartford, UK
04.2021 - Current
  • Worked professionally with caregiving teams and care homes to maintain continuity of care.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Monitored client health conditions and other risks and reported immediate issues to manager and other members of care team
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Prepared healthy meals with additional mealtime planning, feeding and support.


Business Analyst

Almond Media Ltd
London, UK
05.2022 - 10.2023
  • Ensure that "As-Is" and "TO-Be" is clearly understood,documented and communicated to stakeholders.
  • Generated scope document detailing the project deliverables,scope,assumptions and constraints as well as a Gap analysis documents.
  • Worked with the project manager and business Owner to define the project scope
  • Created and documented user stories and acceptance criteria in line with the requirements
  • Gathered and documented valuable high and low requirements addressing the business needs;priotized requirements(MOSCOW) and conducted SWOT and TOW analysis.
  • Prepared Test Documents and coordinated final UAT session.

Account Assistant

Pct Diamond Care
Dartford, UK
12.2014 - 01.2023
  • Assisted with invoice logging, processing and prepared overdue invoices to send off to managers in different boroughs for authoriation
  • Setting up new clients on system,Filling and stamping invoices.
  • Building a good rapport with stakeholders and providing account teams with relevant information..
  • Professionally handle queries in person, by phone or email, fully encompassing brand values and following company guidelines.
  • Reporting risks to direct manager.

Care Assistant

Carewatch
, Uk
05.2011 - 05.2015
  • Assisted in all aspects of personal care, retaining comfort and dignity while making stakeholder comfortable.
  • Prepared healthy meals with additional mealtime planning, feeding and support
  • Organised activities and exercises to promote physical and mental well-being.
  • Monitored client health conditions and all risk reported immediate to manager.

Customer Service Assistant

Multichoice Nigeria Limited
Lagos, Nigeria
06.2008 - 05.2011
  • Responsible for information dissemination and acquainting customers with the company's Product and packages.
  • Maintain customers Logs and spreadsheets and monitoring of customers'financial transactions on daily basis.
  • Raising customers debit/credit journals as it affects subscribers'subscription.
  • Communicated directly with key stakeholders,addressing their inquiries quickly and accurately in order to build positive relationships.
  • Giving one stop service.

Other Work Experience(Accounts Payable Assistant)

Chevron Nigerian Limited
Lagos , Nigerian
11.2006 - 05.2008

Other work Experince(Intern/Trainee)-Finance Dept

Bonny Military Cantonement
Lagos, Nigeria
10.2003 - 12.2003

Education

Bachelor of Science - ACCOUNTING

LAGOS STATE UNIVERSITY
LAGOS

Project Management and Business Analysis PRINCE2 and Agile course

ALMOND CAREERS

ARIBA BUYER(PROCUREMENT SOFTWARE)

CHEVRON NIGERIA LIMITED
NIGERIA

MICROSOFT OFFICE XP SPECIALIST PROGRAMME

NIIT
LAGOS

LINKAGE ASSURANCE POLICY TRAINING

LINKAGE ASSURANCE COMPANY
LAGOS

Skills

  • Stakeholders Relationship
  • Risk Management
  • Effective Communication
  • Time Management
  • Quality Assurance
  • Leadership
  • Requirement Engineering
  • Business and Gap analysis
  • Product Management
  • Process Modelling
  • Teamwork and Project Management
  • Analytical Thinking and Problem Solving
  • Full Life Cycle Management

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Business Analyst

Almond Media Ltd
05.2022 - 10.2023

Care Assistant

H.O CARE,
04.2021 - Current

Account Assistant

Pct Diamond Care
12.2014 - 01.2023

Care Assistant

Carewatch
05.2011 - 05.2015

Customer Service Assistant

Multichoice Nigeria Limited
06.2008 - 05.2011

Other Work Experience(Accounts Payable Assistant)

Chevron Nigerian Limited
11.2006 - 05.2008

Other work Experince(Intern/Trainee)-Finance Dept

Bonny Military Cantonement
10.2003 - 12.2003

Bachelor of Science - ACCOUNTING

LAGOS STATE UNIVERSITY

Project Management and Business Analysis PRINCE2 and Agile course

ALMOND CAREERS

ARIBA BUYER(PROCUREMENT SOFTWARE)

CHEVRON NIGERIA LIMITED

MICROSOFT OFFICE XP SPECIALIST PROGRAMME

NIIT

LINKAGE ASSURANCE POLICY TRAINING

LINKAGE ASSURANCE COMPANY

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CHINYERE M ELUCHIE