Chinyere Gold Nwaogwugwu
Wolverhampton,West Midlands
Summary
Highly motivated and results-oriented HR professional with 8+ years of experience in various HR functions. Skilled in supporting managers, building strong relationships, and driving continuous improvement. Proven ability to onboard new hires efficiently, manage HR systems effectively, and ensure compliance with regulations. Passionate about fostering a positive work environment and supporting employee success.
Overview
12
12
years of professional experience
Work History
Human Resources Administrator
V2F LTD
08.2023 - Current
- Streamlined the onboarding process, reducing time-to-productivity for new hires by 25%
- Contributed to a successful recruitment strategy, achieving a 95% fill rate
- Provided exceptional support to employees with HR inquiries, leading to a 95% satisfaction rate
- Maintained accurate payroll records for new starters, leavers, and changes, achieving a 98% accuracy rate
- Prepared error-free HR documents, including offer letters and contracts
- Managed training administration through e-learning platforms, ensuring compliance and effective training delivery
- Promoted and maintained positive people relations across the business
- Managed the HR Helpdesk to ensure timely, efficient, and accurate processing of requests, assigning tickets accordingly
- Ensured accuracy and consistency of documentation delivered to the business
- Contributed to the collation of monthly, quarterly, and annual people metrics through effective reporting using accurate data from CIPHR
- Assisted with annual driving license and regulated person declaration audits in line with FCA guidelines
- Ensured strict compliance with department and Group policies and procedures
- Kept abreast of current employment legislation and HMRC requirements, making recommendations for updates/changes
- Carried out data cleansing audits quarterly
- Made effective use of CIPHR Payroll to ensure efficiencies within the team
- Provided support, advice, and assistance on matters of pay or employee benefits
- Acted as an ambassador for GDPR protocols
- Ensured accurate information on Coopers and CIPHR for Company Car users to capture mileage and private fuel deductions
- Offered support to people managers on HR policies, practices, and how to apply them
- Made effective use of the new HR system.
Human Resources Manager
The Manor International
02.2020 - 09.2022
- Led the digitization of HR operations and upskilled employees to enhance efficiency
- Spearheaded initiatives to improve people practices and optimize operational effectiveness
- Supported strategic projects and employee relations during transitions and restructures
- Conducted job reviews, probations, annual appraisals, and managed leavers' processing.
Customer Service & Operations Experience
Allianz International
08.2015 - 12.2019
- Led a customer service team at Ensure Insurance, achieving high satisfaction levels
- Developed and implemented customer service policies to enhance service delivery
- Analyzed data to identify trends and drive improvements in customer service operations.
Content Management
Galaxy Television
01.2013 - 01.2015
- Managed on-air schedules and ensured content delivery
- Collaborated with departments to streamline operations and provided administrative support.
Education
Master of Arts - Strategic People's Management and Human Resources
University of Wolverhampton
WolverhamptonSkills
- Recruitment & Talent Acquisition: Experienced in sourcing, interviewing, and onboarding top talent
- HR Administration: Proficient in managing HR operations, payroll, and ensuring compliance
- Employee Relations: Skilled in mediating workplace conflicts and fostering positive employee relations
- Project Management: Adept at leading and managing HR projects to drive organizational change
- Strategic HR: Focused on aligning HR strategies with business objectives to enhance employee engagement
- Training & Development: Experienced in managing training programs and ensuring effective knowledge delivery
- HR Systems Management: Skilled in maintaining HR systems functionality and resolving issues efficiently
- Communication & Relationship Building: Excellent verbal and written communication skills to build strong relationships across all levels
Custom
Proficient in HRIS systems and Microsoft Office Suite, Strong understanding of UK employment law and HR best practices, Fluent in English (spoken and written), CIPD Associate Member
Affiliations
CIPD Member ( following MA graduation)
Languages
English
Fluent
Timeline
Human Resources Administrator
V2F LTD
08.2023 - Current
Human Resources Manager
The Manor International
02.2020 - 09.2022
Customer Service & Operations Experience
Allianz International
08.2015 - 12.2019
Content Management
Galaxy Television
01.2013 - 01.2015
Master of Arts - Strategic People's Management and Human Resources
University of Wolverhampton
Similar Profiles
Rashmi RashmiRashmi Rashmi
Senior Care Assistant / Service Manager at Trinity care beds and NorthantsSenior Care Assistant / Service Manager at Trinity care beds and Northants
Rebecca StreetRebecca Street
Client care advisor at Vets for Pets Central KidderminsterClient care advisor at Vets for Pets Central Kidderminster
Kossiwavi Cherita Koffi Epse UkachukwuKossiwavi Cherita Koffi Epse Ukachukwu
Warehouse worker at Oaklands Farm Eggs LtdWarehouse worker at Oaklands Farm Eggs Ltd
Rojina SunuwarRojina Sunuwar
Houskeeping at WGC LTDHouskeeping at WGC LTD
Gabriella SanfilippoGabriella Sanfilippo
Human Resources Administrator at Waltz Business SolutionsHuman Resources Administrator at Waltz Business Solutions