Chinwendu Cynthia Ogbunde
Birmingham
Summary
Highly motivated Customer Service Representative skilled in providing high-quality client service for customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customers' needs and delivering effective solutions to problems. I have a clear logical mind with practical and methodical approach to problem solving and a drive to see things through to completion. I am confident, aptitude for learning new systems, and a genuine interest in client service. I thrive in empowering and supporting clients to manage their everyday challenges by providing unsurpassed guidance and solutions.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Customer Care Representative
Glintmall Global Limited
London
02.2023 - 11.2024
- Managing incoming calls and handling all customer care inquiries
- Identifying and accessing customer needs
- Handling customer complaints in a professional way and providing appropriate solutions
- Keeping records of customers interactions
- Engaging with customers in a professional way
- Providing up to date information about company's products and services
- Promoting products to customers by communicating their benefits
- Maintained up to date knowledge of products and services
Customer Service Representative
SwiftG Nigeria
Lagos
02.2022 - 12.2022
- Maintained up to date knowledge of products and services
- Handled over 40 customer calls per day, responded to queries about products and services and provided comprehensive information to customers on products and services
- Maintained good relationships with other team members and worked together to ensure quality services
- Welcomed customer with enthusiasm and helpful attitude
- Responded to customer complaints in a professional and effective way
- Promoted new products and existing products in person by communicating the benefits
- Provided insightful feedback from customers to the manager to help improve services and performance
- Maintained high standard of administration records
Clinic Optometrist
Jumay Eye Clinic
Imo State
01.2020 - 11.2022
- Responded to clients via emails, phone calls and chats, scheduled appointments and filled paperwork
- Managed administrative tasks, greeting walk-in patients and taking appointments
- Performed routine eye examination to determine treatment, prescription, and care
- Documented related results in electronic medical records to determine appropriate actions
- Provided eye examinations to 20 patients daily to detect defects in vision and ocular disease such as glaucoma and conjunctivitis
- Assisted ophthalmologist with eye exams, gathering patient information's
- Prescribed eye treatment and corrective eyeglasses and contact lenses align with patients' diagnosis
- Always maintained confidentiality and compliance standards
Intern Optometrist
Living World Mission Hospital
Abia State
12.2019 - 01.2020
- Performed routine eye examination
- Welcomed and greeted customers into the practice
- Acted as primary support and advocate for customers queries, communications, and service
- Provided telephone, on-line and on-site support for customer and prospects
- Maintained a complete record of all customers interaction within the appropriate systems
- Kept track of product stocks, sales, and report on low stocks
Education
MSc - Pharmaceutical Science
Kingston University
London 01.2023 - 03.2024
Doctor of Optometry - Optometry
Imo State University
01.2012 - 01.2018
GSSCE Equivalent -
Owerri Girls Secondary School
01.2005 - 01.2011
Skills
- Excellent interpersonal and communications skills
- Team player
- Strong problem-solving abilities
- Exceptional organizational skills
- Front office management
- Attention to detail
- Excellent time management
- Ability to work under pressure
- Call handling efficiency
- Adaptable
- Patient counseling
- Eyeglass/Lense fitting
- Visual hygiene
- Vision therapy
Custom
- Reading
- Writing
- Health and Fitness
- Movies
- Cooking
Timeline
Customer Care Representative
Glintmall Global Limited
02.2023 - 11.2024
MSc - Pharmaceutical Science
Kingston University
01.2023 - 03.2024
Customer Service Representative
SwiftG Nigeria
02.2022 - 12.2022
Clinic Optometrist
Jumay Eye Clinic
01.2020 - 11.2022
Intern Optometrist
Living World Mission Hospital
12.2019 - 01.2020
Doctor of Optometry - Optometry
Imo State University
01.2012 - 01.2018
GSSCE Equivalent -
Owerri Girls Secondary School
01.2005 - 01.2011
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