Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Chinonye Henrietta Ozuzu

Plymouth

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Agency Manager

Nsia Insurance
Abuja
09.2022 - 02.2023
  • Established social media program to monitor agency services and identify opportunities to measure actions.
  • Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
  • Attended seminars, conferences and organizational activities to maintain management expertise.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.

Productivity Manager

Tangerine Africa
Abuja
05.2021 - 09.2022
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Identified issues, analyzed information and provided solutions to problems.

Sales Executive

ARM LIFE
Abuja
06.2017 - 05.2021
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Set and achieved company defined sales goals.

Education

Master of Science - International Business

University of Plymouth
United Kingdom
01.2024

Bachelor of Science - Industrial Chemistry

Abia State University, Uturu
Nigeria
09.2012

Skills

  • Operational Efficiency
  • Employee Performance Reviews
  • Team-Building Exercises
  • Maintaining Clean Work Areas
  • Employee Engagement
  • Sales Promotion
  • Desktops, Laptops and Mobile Devices
  • Recruitment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Agency Manager

Nsia Insurance
09.2022 - 02.2023

Productivity Manager

Tangerine Africa
05.2021 - 09.2022

Sales Executive

ARM LIFE
06.2017 - 05.2021

Master of Science - International Business

University of Plymouth

Bachelor of Science - Industrial Chemistry

Abia State University, Uturu

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Chinonye Henrietta Ozuzu