Chinonso Michael Eluwa
Livingston,West Lothian
Summary
To provide professional, intelligent and selfless service in a dynamic and fast paced environment which is driven by shared commitment to excellence.
Overview
16
16
years of professional experience
20
20
years of post-secondary education
Work history
Warehouse Operative
DHL NISA, Livingston Scotland UK
Livingston Scotland, West Lothian
2023.04 - Current
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Completed work following safety rules for best working practices.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
IT Support Manager
• Integrated Oasis ICT Service
Owerri, Nigeria
2018.01 - 2022.12
- Managing hardware and software.
- Managing and upholding the troubleshooting escalation process.
- Prepared schedules that maximized coverage during key hours.
- Established and implemented effective training programs to maximize team performance.
- Monitored employee and customer interactions to assess quality of service.
Supervisor
● Sotech ICT Equipment Ventures Nigeria.
Owerri, Imo State, Nigeria
2011.03 - 2017.11
- Supervised In-coming and out-going Computer network Equipment
- Managed staff rotation, planning workloads effectively and strategically.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Built customer retention and satisfaction by delivering top-quality service.
Computer Network Administrator
● Kuzola Net International (Cyber Cafe)
Owerri, Imo State, Nigeria
2009.01 - 2010.12
- Configure network hardware such as servers, routers, and switches.
- Upgrade, repair, and maintain computer networks.
- Troubleshoot various network issues.
- Installation of hardware and software
- monitoring of timed ticket to prevent potential Hackers.
Office Representative
● Colbon Photo Shop
Owerri, Imo State., Nigeria
2007.02 - 2007.10
- Collection of analog Photo film cartridge from different customers location.
- Assisting in analog film development.
- Keep front desk tidy and presentable with all necessary material (pens, , paper etc.)
- Greet and welcome guests.
- Answer questions and address complaints.
- Answer all incoming calls and redirect them or keep messages.
Education
First School Leaving Certificate (FSLC) -
● Central Primary School Nbawsi, Abia State
Nigeria. 1992.01 - 1998.07
West African Senior School Certificate Examination -
● Community Secondary School Obizi Imo State.
Nigeria. 1998.08 - 2004.05
Certificate in Computer Maintenance and Network -
Leo Avila Ventures, Owerri, Imo state
Nigeria. 2004.08 - 2005.11
Bachelor of Science - Accounting.
Imo State University Owerri, Imo State
Nigeria. 2007.02 - 2012.11
Google - Certificate in Bits and Bytes of Computer
Google
2022.01 - 2022.03
Google - Certificate in Technical Support
Google
2022.04 - 2022.07
Skills
● Computer Maintenance and Troubling Shooting
● Computer Networking and Configuration (LAN & wireless)
● Installation of Computer (Hardware and Software)
● Knowledge of Microsoft Office Applications
● Good communication Skill, written and speaking in English
● Active Listener
● Time management
Timeline
Warehouse Operative
DHL NISA, Livingston Scotland UK
2023.04 - Current
Google - Certificate in Technical Support
Google
2022.04 - 2022.07
Google - Certificate in Bits and Bytes of Computer
Google
2022.01 - 2022.03
IT Support Manager
• Integrated Oasis ICT Service
2018.01 - 2022.12
Supervisor
● Sotech ICT Equipment Ventures Nigeria.
2011.03 - 2017.11
Computer Network Administrator
● Kuzola Net International (Cyber Cafe)
2009.01 - 2010.12
Office Representative
● Colbon Photo Shop
2007.02 - 2007.10
Bachelor of Science - Accounting.
Imo State University Owerri, Imo State
2007.02 - 2012.11
Certificate in Computer Maintenance and Network -
Leo Avila Ventures, Owerri, Imo state
2004.08 - 2005.11
West African Senior School Certificate Examination -
● Community Secondary School Obizi Imo State.
1998.08 - 2004.05
First School Leaving Certificate (FSLC) -
● Central Primary School Nbawsi, Abia State
1992.01 - 1998.07