Chinmaie Hiremath

• Achieved operational excellence across departments through effective collaboration.
• Enhanced front desk operations for food & beverage and housekeeping, resulting in improved service delivery.
• Realised budget and revenue targets through strategic financial planning.
  Elevated guest experience by implementing feedback-driven improvements.
• Transformed guest feedback into actionable insights, resulting in higher satisfaction ratings.
• Surpassed KPI targets through diligent monitoring and proactive management.
• Ensured a safe environment for guests and staff as part of health & safety team initiatives.
• Optimised sold-out situation management, enhancing revenue generation.
• Streamlined monthly inventory processes for bar and kitchen, reducing waste.
• Increased revenue through innovative brainstorming and implementation of new strategies.

• Enhanced guest satisfaction through efficient group check-in and check-out management.
• Achieved effective staff training schedule adherence for department success.
• Resolved guest complaints promptly, improving service reputation.
• Elevated junior staff performance through proactive monitoring and assistance.
• Implemented streamlined processes and procedures for operational excellence.
• Optimised shift management practices for smoother operations.

• Enhanced reservation efficiency through effective management of bookings across multiple communication channels.
• Maintained accurate reservation records and guest profiles, ensuring seamless service delivery.
• Optimised revenue performance by promoting hotel packages, upselling room categories, and supporting monthly sales targets.
• Improved booking accuracy through timely processing of amendments, cancellations, and guest requests.
• Strengthened interdepartmental collaboration to ensure guest requirements and billing instructions were executed correctly.
• Monitored advance deposits, payment statuses, and OTA commissions to support financial accuracy and compliance.
• Maintained up-to-date room inventory and rate information, maximising occupancy and revenue opportunities.
• Facilitated smooth corporate booking administration by ensuring contract compliance and account approval procedures were followed.
• Coordinated guest transportation arrangements and special requests, enhancing the overall guest experience.
• Generated and reviewed no-show reports to support revenue protection and operational planning.

• Delivered exceptional guest service, consistently achieving high levels of customer satisfaction and positive guest feedback.
• Resolved guest enquiries and complaints promptly and professionally, enhancing service standards and guest loyalty.
• Managed front desk operations, including switchboard communications, guest arrivals, departures, and VIP guest coordination.
• Maintained accurate room allocations and occupancy management to support smooth hotel operations.
• Supervised cash handling procedures, ensuring accurate reconciliation of cash drawers and financial transactions.
• Facilitated seamless shift handovers through effective communication and detailed front desk logbook management.
• Processed guest payments, charges, invoices, and billing instructions with a high degree of accuracy.
• Coordinated workloads and supervised front office associates, ensuring efficient service delivery and team performance.
• Supported hotel operations during high-volume periods through effective cross-departmental collaboration.
• Prepared operational and financial reports for management review, supporting informed business decisions.
• Managed resource allocation and staffing requirements to ensure continuous operational coverage.
• Assumed leadership responsibilities in the absence of the Duty Manager and Front Office Manager, maintaining service and operational standards.
• Ensured accurate account settlements by verifying invoices, billing instructions, and supporting documentation.

Key Achievements

• Promoted to Front Office Supervisor within less than one year of joining Novotel, recognising strong performance and leadership potential.
• Awarded and certified for outstanding performance in Process Check Competitions, including Check-in Excellence and Ninja Keyboard Accuracy.
• Recognised as the "Best Sparkle Creator" for delivering exceptional guest experiences and enhancing guest satisfaction throughout their stay.

• Performed all front office operations, including guest check-in, check-out, and room allocation to ensure smooth arrival and departure experiences.
• Managed online and telephone reservations, ensuring accurate booking details and efficient handling of guest requirements.
• Communicated hotel services, facilities, and amenities clearly to guests, enhancing overall guest awareness and satisfaction.
• Maintained awareness of daily hotel activities by reviewing pass-on logs and bulletin boards to ensure seamless shift continuity.
• Handled cashiering duties including posting charges to guest accounts, processing paid-outs, and currency exchange transactions.
• Supported reservations operations by processing same-day and future bookings and adhering to cancellation procedures.
• Prepared C-Forms for all foreign nationals in compliance with legal and regulatory requirements.
• Registered guests, assigned rooms, and accommodated special requests wherever possible to enhance guest experience.

Key Achievements

• Recognised and awarded as Best-Groomed Employee for maintaining exceptional professional presentation standards.

• Assisted guests during flight delays and layovers at the airport, ensuring comfort and smooth coordination of services.
• Developed strong sales awareness by learning effective techniques to maximise revenue through improved guest interaction and product presentation.
• Received training in identifying guest needs and delivering tailored assistance to enhance overall customer satisfaction.
• Gained strong communication and interpersonal skills while working in a fast-paced international airport environment, improving confidence in handling diverse guests.
• Strengthened ability to collaborate effectively with cross-functional teams while maintaining positive professional relationships.
• Adapted to high-pressure and dynamic working conditions, demonstrating flexibility, resilience, and strong operational awareness.
• Developed leadership potential by applying learned skills to support team performance in challenging operational situations.
• Committed to contributing positively to future employers as a reliable, adaptable, and value-driven team member.