Yoga
Ching-Chiao Huang
Office Administrator
London
Summary
A highly motivated and detail-orientated administrative professional with experience in busy office environments and willingness to take on new challenges. Able to rapidly assimilate and learn process applicable to in-house operations, equips with excellent inter-personal skill and caring nature.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Customer database specialist
Dorchester Collection
Berkeley, London
2022.04 - 2022.09
- Database management: Managing global database of internal and customer profiles across 8 properties, identifying duplicates via Dynamic CRM system and maintaining accurate customer information to facilitate the delivery of our guest experience promise. Coordinate with regional sales managers to maintain accurate information of current and potential business partners, ensuring effective communication, especially in high-volume seasons. Process over a thousand data inputs on a weekly basis.
- Queue managing: Coordinate over 60 enquires from customers between customer service department and individual properties to clarified customer issues and determined root cause of problems to resolve product or service complaints on a daily basis.
Registration advisor
Health and Care Professional Council
Kennington, London
2021.09 - 2022.03
- Administration: Data entry, processing applications
- Email correspondence with stakeholders to answer queries and resolve problems
- Experienced with Microsoft Dynamics CRM system
- Correspondence: Prioritising, scanning and archiving postal correspondence
- Maintaining records
- Responding to queries from colleagues across the department
- Overhauling process of postal correspondence to improve efficiency
- Training: Writing guidelines on tasks and training new starters on a variety of processes.
Customer service operator
Chunghwa Post Service
Taichung
2018.05 - 2018.08
- Customer Service: Provide support for cash account management and postal service through phone. Ensure account safety by strictly follow company guideline of data protection, provide reinvent information to authorizes if needed.
Business Assistant
Jyi Teh International Co. LTD
Taichung
2013.07 - 2014.07
- Business Administration: Executed daily operations of sales report making and order handling
- Brand Management: Supervised and managed the progress of product visual design, graphic design
- Customer Service: Customer service, give instructions to clients on product operations
- Ecommerce Maintenance: Managed online shop management (including order handling) and web site maintenance
- Promotion Management: Assisting an online promoting project, build and manage the new online shop
Private Tutor
Private Family
Taichung
2012.08 - 2013.01
- Building Rapport: Building relationship(s) with the student to understand their perspective(s) to leaning
- Review Progress: Review the knowledge the student(s) has learned in class and giving supplement material if necessary
- Lesson Planning: Provide Study Packages, custom made, towards the student(s) strengths and weaknesses.
School Counsellor
Dong Men Elementary School
Taipei
2010.01 - 2010.06
- Counselling: Conduct 60-90 minutes sessions on a weekly basis
- Fixing behaviour Issues: Understanding the child to improve his social skill and decrease violent behaviour
- Assisting the Chief Counsellor: Aiding the Chief Counsellor in improving the children’s behaviours.
Education
MSc - Psychology
London Metropolitan University
2018.01 - 2021.01
MA - Sociology
University of Essex
2015.01 - 2017.01
B.Ed - Psychology and Counselling
National Taipei University of Education
2007.01 - 2012.01
IELTS - undefined
Overall, 7.5, Listening 8, Reading 8.5, Writing 6, Speaking 7.5 - undefined
Skills
Customer Relationship Management Software (Dynamic CRM)
Customer service specialist
MS Office software
Interests
Meditation
Acrylic Painting
Additional Information
Spouse/ Partner visa valid until Sep 2024
Timeline
Customer database specialist
Dorchester Collection
2022.04 - 2022.09
Registration advisor
Health and Care Professional Council
2021.09 - 2022.03
Customer service operator
Chunghwa Post Service
2018.05 - 2018.08
MSc - Psychology
London Metropolitan University
2018.01 - 2021.01
MA - Sociology
University of Essex
2015.01 - 2017.01
Business Assistant
Jyi Teh International Co. LTD
2013.07 - 2014.07
Private Tutor
Private Family
2012.08 - 2013.01
School Counsellor
Dong Men Elementary School
2010.01 - 2010.06
B.Ed - Psychology and Counselling
National Taipei University of Education
2007.01 - 2012.01