Chineye Sheridean Olie
Summary
Dynamic and results-driven professional with a strong foundation in customer service and satisfaction, adept at leveraging communication and interpersonal skills to enhance client relationships. Proficient in telemarketing, online and content marketing, and relationship management, with extensive experience using CRM tools such as Zoho and Salesforce. Skilled in complaint resolution procedures, IT and administrative tasks, negotiation, multitasking, and team leadership. Committed to driving business success through effective relationship management and strategic marketing initiatives.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service / Marketing Team Lead
Benny Infotech Enterprise
Asaba
2020.06 - 2024.08
- Managed and responded to customer requests via online chat platforms.
- Developed marketing strategies to promote company products and services.
- Maintained accurate records of customer interactions and documentation.
- Ensured compliance with communication procedures, guidelines, and policies.
- Collaborated with team members to support marketing campaign execution.
Customer Consultant
Bet King Gaming Limited
Lagos
2017.08 - 2020.05
- Resolved customer complaints and provided appropriate solutions promptly.
- Handled large volumes of incoming calls while ensuring quality service delivery.
- Provided accurate, valid, and complete information using appropriate tools.
- Managed customer accounts, documented interactions, and filed reports.
- Utilized CRM tools such as Zoho and Salesforce for customer management.
Customer Service Provider
Wema Bank
Lagos
2016.06 - 2017.06
- Engaged customers via SIP Soft to identify and resolve complaints.
- Liaised with bank branches nationwide to support customer issue resolution.
- Escalated issues related to fraud, dispense errors, ATM/POS transactions.
- Communicated with responsible units (Cards, Compliance, Treasury, etc.).
- Handled journals and video footage requests for customers.
- Collaborated with clients to identify suitable advertising platforms.
- Performed administrative duties and maintained client records.
Marketing Representative
Birdie Technology Solutions
Abuja
2015.09 - 2016.05
- Developed new business opportunities to increase sales revenue.
- Managed existing customers to ensure excellent service delivery.
- Coordinated software requirement gathering and client engagement.
- Resolved customer inquiries and ensured account and payment updates.
- Promoted new company capabilities to boost customer adoption.
- Followed up on collections to support cash flow improvement.
Education
MA - Human Resource Management
University of Hertfordshire
B.A. - Theatre Arts
University of Benin
2009.01 - 2014.01
Skills
- Customer Service & Satisfaction
- Communication & Interpersonal Skills
- Telemarketing
- Online & Content Marketing
- Relationship Management
- CRM Tools (Zoho, Salesforce)
- Complaint Resolution Procedures
- IT & Administrative Skills
- Negotiation
- Multitasking
- Team Leadership
Certification
- Business Communications – AEB (2025-02)
- Business Communications – AEB (2025-07)
- Certified Customer Representative – Blue Print Workshop (2023)
- Human Resource Management Skills – Skills Edge Consultancy (2015)
Timeline
Customer Service / Marketing Team Lead
Benny Infotech Enterprise
2020.06 - 2024.08
Customer Consultant
Bet King Gaming Limited
2017.08 - 2020.05
Customer Service Provider
Wema Bank
2016.06 - 2017.06
Marketing Representative
Birdie Technology Solutions
2015.09 - 2016.05
B.A. - Theatre Arts
University of Benin
2009.01 - 2014.01
MA - Human Resource Management
University of Hertfordshire