Chinenye Oguguo
Retail Assistant
Bradford ,West Yorkshire
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Retail Assistant
Shoprite
Owerri , Imo , Nigeria
07.2020 - 07.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Effectively located merchandise across various stores to address customer needs.
- Increased sales and customer satisfaction through personalized servicing.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Customer Service Representative
PEP Stores
Festac, Lagos, Nigeria
01.2019 - 05.2020
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Assistant
Priceless Stores
Owerri , Nigeria
03.2017 - 03.2019
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Fielded customer questions to share information about products, availability and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Gathered and prepared sales materials in preparation for sales meetings.
- Worked with loss prevention in monitoring shopper behavior.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Receptionist
Ministry Of Health
Uyo , Nigeria
03.2014 - 01.2017
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
National Youth Service Corps Member
Hospital Management Board
Uyo , Nigeria
03.2013 - 03.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours across night, weekend and holiday shifts.
Education
BSC - Physiology
Anambra State University, Uli
Uli , Anambra State, Nigeria 01.2008 - 11.2012
SSCE - Economics
Akunne Oniah Memorial Secondary School
Onitsha, Anambra State , Nigeria 01.2001 - 06.2007
Skills
Retail transactions processing
Planning and Coordination
Analytical and Critical Thinking
Teamwork and Collaboration
Multitasking Abilities
Problem-Solving
Self-Motivated
Organization
Cash register operation
Timeline
Retail Assistant
Shoprite
07.2020 - 07.2022
Customer Service Representative
PEP Stores
01.2019 - 05.2020
Sales Assistant
Priceless Stores
03.2017 - 03.2019
Receptionist
Ministry Of Health
03.2014 - 01.2017
National Youth Service Corps Member
Hospital Management Board
03.2013 - 03.2014
BSC - Physiology
Anambra State University, Uli
01.2008 - 11.2012
SSCE - Economics
Akunne Oniah Memorial Secondary School
01.2001 - 06.2007