Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chinenye Nnacheta

Chinenye Nnacheta

London,Enfield

Summary

Highly reliable and detail-oriented Customer Assistant with 3 years of experience working night shifts in fast-paced retail environments. Adept at independently managing tasks such as stock replenishment, store maintenance, and ensuring a clean, organized environment during non-business hours. Strong ability to deliver excellent customer service, assisting late-night shoppers with inquiries and ensuring smooth operations throughout the shift. Demonstrates excellent time management, multitasking, and problem-solving skills to meet store readiness goals for the next business day. Committed to safety, security, and maintaining high standards of cleanliness and product presentation in the store. Thrives in working independently while ensuring effective handovers to the day team.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Customer service representative

United Bank For Africa
Aba, Abia
12.2019 - 08.2024
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Collaborated with sales team to maximise product visibility and sales.
  • Assisted customers in making informed decisions by providing detailed product information.

Customer assistant

Shoprite
Lagos, Lekki
01.2017 - 12.2019
  • Restocking shelves with products from the storeroom to ensure shelves are full, and ready for customers the next day.
  • Organising and arranging products according to store guidelines, display rules, stocking procedures, and promotional strategies, using the First In, First Out method.
  • Checking product labels, expiration dates, and ensuring all items are correctly priced and displayed.
  • Keeping the store clean and tidy, including cleaning shelves, sweeping, and mopping floors.
  • Ensuring store security during night hours by monitoring customer activity, and following protocols to prevent theft or damage.
  • Helping prepare the store for the following day by ensuring that all tasks are completed, such as cleaning, and stocking up.

Cleaner

Market Square
Lagos, Jibowu
01.2015 - 01.2017
  • Dusting and wiping down shelves and displays to remove dust and dirt.
  • Cleaning under shelves and display units, as necessary, to maintain cleanliness.
  • Cleaning the supermarket’s refrigeration units and ensuring they are hygienic, and free from spills.
  • Ensuring proper disposal of food waste according to health regulations.
  • Being on alert to respond quickly to immediate cleaning tasks, such as cleaning up spills, broken items, or hazards on the sales floor.
  • Ensuring that cleaning supplies such as towels, detergents, and disinfectants are available. Mops, disinfectants, and paper towels are well-stocked and stored safely.
  • Ensuring that entrances and exits are clean and clear, especially during peak times.

Education

Higher National Diploma - Public Administration and Management

Federal Polytechnic Nekede Owerri
10.2017 - 10.2019

Bachelor of Science - International Business Management

University of East London

Skills

  • Attention to detail
  • Ability to work independently
  • Time management
  • Physical stamina
  • Communication skills
  • Basic IT skills
  • Teamwork

Timeline

Customer service representative

United Bank For Africa
12.2019 - 08.2024

Higher National Diploma - Public Administration and Management

Federal Polytechnic Nekede Owerri
10.2017 - 10.2019

Customer assistant

Shoprite
01.2017 - 12.2019

Cleaner

Market Square
01.2015 - 01.2017

Bachelor of Science - International Business Management

University of East London
Chinenye Nnacheta