Chinenye (Chinny) Abiagom

• Creating SQL queries and stored procedures to assist with extracting data and presenting information to stakeholders to facilitate decision making
• Working with business intelligence software and various reports to glean insights into trends and prospects.
• Synthesizing complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
• Extracting and interpreting data patterns to translate findings into actionable outcomes.
• Collaborating with business-unit leaders to identify and prioritize problems.
• Generating ad-hoc reports to evaluate specific business requirements.
• Creating data models to support decision-making processes.
• Developing customized reports, summarizing and presenting data in visually appealing format.
• Collaborating with stakeholders to identify business needs and data sources.
• Utilizing data visualization tools to effectively communicate business insights.

• Kept clients engaged in social networks and communities for personal health and growth.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Prepared agendas and took notes at meetings to archive proceedings.
• Promoted community integration by providing extensive physical, emotional and social support.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

• I executed project activities within the bounds of company IT policies, procedures, and standards are followed.
• Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems.
• Providing a key interface with clients, stakeholders, and project board members, facilitating optimal project delivery.
• I identify and analyse systems requirements and defines project scope, requirements, and deliverables.
• Producing documentation related to client updates and phase gate meetings.
• Managing and tracking the project schedule and costs by applying Project Management Tools/Software.
• Developing essential documents extending to project charter, project scope, change request management, communication management and any other documents required to retain a history table of progress.
• Running vendor management process to ensure the company’s data security.
• I work with Project managers to identify ways in sustaining the project after completion by devising suitable maintenance and troubleshooting methods.

KEY ACHIEVEMENTS

• Facilitated renewal of IBM Qradar and VM Ware licences for leading banks and fintechs
• Facilitating customer journey digitisation efforts for ActivEdge technologies improving the customer experience.
• Achieved a 200% increase in quarterly health checks and business reviews from Q1 to Q2 2021.
• Successfully completed a significant project involving the deployment of Nutanix Hyper-Converged Infrastructure in production and DR for a leading Commercial bank.
• Managed the delivery of phases of IBM Identity and Access Management (IAM) Solution for two Tier 1 Banks.
• Developed a Customer Success Playbook focused on Onboarding, Renewals and Periodic Health Checks
• Cleaning up and regularizing the client database, eliminating data silos, inconsistencies, incompleteness, and incorrectness

RESPONSIBLITIES

• Oversaw the implementation of technology projects across infrastructure/Cloud services, Cybersecurity, Software Development, Digital Transformation & Innovation.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer success team
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Led and managed project team members engaged in delivering complex IT infrastructure.
• Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance.
• Provided detailed project status updates to stakeholders and executive management.
• Negotiated and managed third-party contracts related to project deliverables.
• Developed and implemented strategic customer success playbook to meet business objectives.

KEY ACHIEVEMENTS

• Planned and executed the production and launch of ipNX Xtreme Series – Nigeria’s fastest internet to homes and small businesses, providing bandwidth up to 200Mbps.
• Jointly planned and supervised execution ipNX retail division growth marketing strategy across product, sales, and marketing.
  Successfully managed the end-to-end execution of an inbound marketing campaign from ideation to delivery.
• Planned and supervised the deployment of intelligent technology to drive marketing automation and enhance communication with customers.

RESPONSIBILITIES

• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
• Responded to specific BI requests from functional teams, creating data packets with requested information in easily understandable formats.
• Queried Sales and Customer Advocacy teams to define intelligence needs, structuring subsequent information gathering efforts accordingly.
• Liaised with DevOps team to integrate business intelligence assets into future development lifecycles.
• Collaborated with stakeholders to identify business needs and data sources.
• Created dashboards to monitor and track key performance indicators.
• Planned and supervised the deployment of intelligent technology to drive marketing automation and enhance communication with customers.

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Monitored market trends and competitor activities to identify areas of potential opportunity as well as providing business justification for new fibre-optic infrastructure roll-out.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Implementing strategic sales drives to Mini-Estates, Multi-Tenant Units and Gated Communities.
• Responsible for planning and implementing custom marketing drives and promo campaigns targeting different demographics.
• Team lead for the Inbound/Tele Sales channel, saddled with the responsibility of converting inbound traffic to

Fully accountable for the management of various operational aspects including:

• Developing and executing sales strategies to drive Fibre Optic Service sales throughout Lagos State mainland.
• Providing account management for 17 clients within Lagos mainland with an annuity of N26M.
• Responsible for managing customer queries efficiently, effectively, and expeditiously.