Equity and Justice for the oppressed
Chinedu Nwaobia
Lawyer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to investigate, and scrutinize reports and documents. Dynamic professional with experience in the legal field. Adept in business law, contract negotiations and dispute resolution. Leverages excellent communication and problem-solving skills to successfully represent clients.
The ability to learn and adapt to different technologies and software developments.
Overview
14
14
years of professional experience
6
6
Certifications
2
2
years of post-secondary education
Work History
Legal And Compliance Manager
Nedbrand Ventures
01.2017 - Current
- Investigate customer complaints and propose amicable resolutions to both the company and the client
- Use Alternative Dispute Resolution (ADR) as a certified Arbitrator, negotiator and mediator to resolve issues rather than going to Court
- Empathetically handles all simple and complex and aims to achieve a win-win situation for all parties involved
- Gathered evidence and resolved complaints resulting in 98% customer satisfaction
- Reviewed accounts to detect unusual activity, fraud or abuse of the system
- Approve or reject products not meeting standard criteria or quality to adhere to protocols and guidelines
- Document verification and background checks
- Inspected work environments to investigate reported health and safety breaches, adjusting policy to meet standards
- Checking existing policies to ensure it is in tandem with existing laws and regulations
- Assist HR with compliance and employment law issues.
- Assisted in developing and implementing a robust ethics program, fostering a strong culture of integrity and compliance throughout the company.
- Reviewed business contracts for compliance with regulatory requirements, minimizing legal exposure and ensuring all commitments were met.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
- Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
- Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Investigated potential compliance violations and reported findings to senior management.
Certified Mediator and Arbitrator
Nedbrand Legal Consults
12.2022 - 03.2024
- Developed customized mediation strategies tailored to the unique needs of each case.
- Educated clients on the benefits of alternative dispute resolution methods compared to traditional litigation processes.
- Built trust and rapport with disputing parties, enabling productive dialogue and effective problemsolving.
- Created a safe and neutral environment for parties to openly discuss their concerns, promoting constructive dialogue.
- Managed caseload of complex cases, ensuring timely resolution and client satisfaction.
- Maintained up-to-date knowledge of industry trends, laws affecting mediation practice, and professional ethics standards through continual professional development activities.
- Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
- Provided legal advice to clients, advising to accept or reject terms of settlements depending on parameters and details.
Bar and Restaurant Owner/General Manager of Operations
Dolce Vita Bar/Restaurant
01.2014 - 12.2017
- Recruited and trained new staff
- Managed a team of 20 staff including an outsourced security firm
- Liaised with the Licensing authority to ensure compliance with licensing objectives, including health and Safety and sanitization
- Served as the designated premises supervisor
- Dealt with customer complaints
- Negotiated new business for the company
- Minimized losses and misuse of equipment through proper supervision and staff training
- Ensured financial precision by meticulously verifying daily bar staff receipts and accurately recording transactions, leading to a 75% theft reduction.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Vehicle Salesperson
Dolce Vita Autos
01.2010 - 12.2013
- Enhanced customer loyalty by offering tailored financing options and guiding them through the purchasing process.
- Provided exceptional after-sales support by following up on customer concerns or inquiries promptly and professionally.
- Boosted customer satisfaction by attentively addressing their needs and providing personalized vehicle recommendations.
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
Education
LL.B LAW WITH BUSINESS LAW - DEGREE
09.2015 - 07.2017
Higher National Diploma : Legal Studies - Law
09.2015
Higher National Diploma: Computer And Telecommunications Engineering - Information Technology
09.2002
Skills
Mediation
Negotiation
Conflict Management
Conflict Resolution
Computer Literacy
Data Collection
Microsoft- word/excel etc
Legal Counseling
Research
Litigation
Quick Thinking
Recording Transactions
Supervision
Teamwork
Regulatory Documentation
Conducting investigations
Document reviews
Compliance documentation
Quality controls
Risk Analysis
Document analysis
Risk Assessment
Know Your Customer
Analytical Thinking
Compliance Monitoring
Data Evaluation
Legal Research
Anti-Money Laundering
Customer Due Diligence
Written Communication
Multitasking
Effective Communication
Risk Management
Organizational Skills
Analytical Skills
Analytical Skills
Self Motivation
Certification
Alternative Dispute Resolution (ADR) Mediation and Conciliation
Affiliations
Solicitors Regulatory Authority (SRA)
Institute of Chartered Arbitrators
Institute of Chartered Mediators and Conciliators
Interests
Timeline
Certified Mediator and Arbitrator - Nedbrand Legal Consults
12.2022 - 03.2024
Legal And Compliance Manager - Nedbrand Ventures
01.2017 - Current
Birmingham City University - LL.B LAW WITH BUSINESS LAW, DEGREE
09.2015 - 07.2017
Bar and Restaurant Owner/General Manager of Operations - Dolce Vita Bar/Restaurant
01.2014 - 12.2017
Vehicle Salesperson - Dolce Vita Autos
01.2010 - 12.2013
Birmingham City University - Higher National Diploma : Legal Studies, Law
KDU College - Higher National Diploma: Computer And Telecommunications Engineering, Information Technology