Chinedu Nwaobia

Work History

Legal And Compliance Manager

Nedbrand Ventures

01.2017 - Current

Investigate customer complaints and propose amicable resolutions to both the company and the client
Use Alternative Dispute Resolution (ADR) as a certified Arbitrator, negotiator and mediator to resolve issues rather than going to Court
Empathetically handles all simple and complex and aims to achieve a win-win situation for all parties involved
Gathered evidence and resolved complaints resulting in 98% customer satisfaction
Reviewed accounts to detect unusual activity, fraud or abuse of the system
Approve or reject products not meeting standard criteria or quality to adhere to protocols and guidelines
Document verification and background checks
Inspected work environments to investigate reported health and safety breaches, adjusting policy to meet standards
Checking existing policies to ensure it is in tandem with existing laws and regulations
Assist HR with compliance and employment law issues.
Assisted in developing and implementing a robust ethics program, fostering a strong culture of integrity and compliance throughout the company.
Reviewed business contracts for compliance with regulatory requirements, minimizing legal exposure and ensuring all commitments were met.
Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
Investigated potential compliance violations and reported findings to senior management.

Certified Mediator and Arbitrator

Nedbrand Legal Consults

12.2022 - 03.2024

Developed customized mediation strategies tailored to the unique needs of each case.
Educated clients on the benefits of alternative dispute resolution methods compared to traditional litigation processes.
Built trust and rapport with disputing parties, enabling productive dialogue and effective problemsolving.
Created a safe and neutral environment for parties to openly discuss their concerns, promoting constructive dialogue.
Managed caseload of complex cases, ensuring timely resolution and client satisfaction.
Maintained up-to-date knowledge of industry trends, laws affecting mediation practice, and professional ethics standards through continual professional development activities.
Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
Provided legal advice to clients, advising to accept or reject terms of settlements depending on parameters and details.

Bar and Restaurant Owner/General Manager of Operations

Dolce Vita Bar/Restaurant

01.2014 - 12.2017

Recruited and trained new staff
Managed a team of 20 staff including an outsourced security firm
Liaised with the Licensing authority to ensure compliance with licensing objectives, including health and Safety and sanitization
Served as the designated premises supervisor
Dealt with customer complaints
Negotiated new business for the company
Minimized losses and misuse of equipment through proper supervision and staff training
Ensured financial precision by meticulously verifying daily bar staff receipts and accurately recording transactions, leading to a 75% theft reduction.
Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
Recruited, hired, and trained talented staff to fill vacancies.
Maintained positive relationships with local community and government officials.
Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.

Vehicle Salesperson

Dolce Vita Autos

01.2010 - 12.2013

Enhanced customer loyalty by offering tailored financing options and guiding them through the purchasing process.
Provided exceptional after-sales support by following up on customer concerns or inquiries promptly and professionally.
Boosted customer satisfaction by attentively addressing their needs and providing personalized vehicle recommendations.
Responded to customer enquiries via telephone and email.
Negotiated purchase prices and explained sales, warranty, and optional products.
Answered telephone and email inquiries from potential customers.

Summary

Overview

Work History

Legal And Compliance Manager

Certified Mediator and Arbitrator

Bar and Restaurant Owner/General Manager of Operations

Vehicle Salesperson

Education

LL.B LAW WITH BUSINESS LAW - DEGREE

Higher National Diploma : Legal Studies - Law

Higher National Diploma: Computer And Telecommunications Engineering - Information Technology

Skills

Certification

Affiliations

Interests

Timeline

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