Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

CHIMEZIE DONATUS IFECHUKWU

Flat 17 Phorpres Court. St Margaret's Road, Peterborough

Summary

A devoted and committed individual with experience in health care sector and thirteen years in financial service providing organisation. Offering strong verbal communication skills and displaying strong confidence in dealing with queries and disputes. A committed individual who is passionate about creating a positive impacts in the lives of people he cares for based on love, empathy and dedication. A great team player, organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organisational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

TEAM MANAGER

Everliving Services Ltd
Peterborough, Cambridge
09.2023 - Current
  • Coordinated team collaboration to share ideas and build best practices.
  • Writing of service users Risk Assessment.
  • Evaluation of servicer users support plans.
  • Reviewing and updating service users support care plans.
  • Reviewing and updating service users Risk Assessment.
  • Attending to concerns and incidents raise by support worker.
  • Spot check and observation of medication administration by support workers.
  • Delivered regular team meetings for aligned work towards common goals.
  • Implemented training programs to maximise team member development and potential.
  • Facilitated meetings to communicate team performance goals and results.

HEALTHCARE SUPPORT WORKER

Everliving Service Limited
04.2023 - Current
  • Assisting service users with personal care such as bathing, strip wash and continence support, while maintaining their overall comfort and safety.
  • Supporting them in moving around the house, walking and shopping in the city centre to promote their physical, mental well-being and encourage independence.
  • Prepared nutritious meals to meet individual dietary needs of the service users.
  • Assisting in administering medications.
  • Spending time with them, keeping them company by providing an emotional support.
  • Maintained safety with tidy, clean, and hazard-free environment.

BUSINESS SERVICE MANAGER

Wema Bank Nigeria Plc
01.2019 - 04.2023
  • Supervising and reporting of operation/branch activities
  • Vault and Cash management
  • Supervision of Tellers, fund transfer and customer service officers.
  • Ensures availability and efficient functioning of all payment channels attached to branch.
  • Organize regular in-house learning sessions to keep the team abreast of current development.
  • Verification of all cash deposits, withdrawals and fund transfers.

BANK TELLER TEAM LEAD

Wema Bank Nigeria Plc
02.2016 - 01.2019
  • Sending monthly/ weekly branch operations reports.
  • Verification of cheques truncations, cash deposits, cash withdrawals and fund transfers.
  • Assisted in training of new tellers on policies and procedures.
  • Providing guidance to tellers in complex customer transactions, balancing daily transactions and meeting customer needs.

FUND TRANSFER OFFICER

Wema Bank Nigeria Plc- (Owerri /Olubasanjo Branch) Branch)
08.2010 - 03.2016
  • Processing and posting salary schedules for companies and schools.
  • Booking, renewal and liquidation of customer's term deposits.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.

Relationship Banker (Retail Unit)

Access Bank Plc.
03.2009 - 08.2010
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Introducing and selling bank products to customers/clients.
  • Reactivation of dormant/inactive accounts.
  • Ensures deposit liability mobilisation.

Education

Bachelor Of Science - Bussiness Administration(second Class Honours Upperdivision

Anambra State University,
Uli- Nigeria

Skills

  • Team management
  • Effective communication
  • Good listening skills
  • Interpersonal skills
  • Planning and development
  • Risk assessment

Accomplishments

  • Supervised team of 25 staff members with increase in productivity by 30%.
  • Improved customer service satisfaction rating by 15% through feed back programs.
  • Part of ALAT team that was recognised as the most proficient digital banking in Nigeria.

Affiliations

Chartered institute of Bankers of Nigeria (CIBN)

Nigeria Institute of management (NIM)

Certification

  • Care certificate Training - 2022
  • Cyber attack -2021
  • Digital transformation-2020
  • Leadership and emotional intelligence -2020

Timeline

TEAM MANAGER

Everliving Services Ltd
09.2023 - Current

HEALTHCARE SUPPORT WORKER

Everliving Service Limited
04.2023 - Current

BUSINESS SERVICE MANAGER

Wema Bank Nigeria Plc
01.2019 - 04.2023

BANK TELLER TEAM LEAD

Wema Bank Nigeria Plc
02.2016 - 01.2019

FUND TRANSFER OFFICER

Wema Bank Nigeria Plc- (Owerri /Olubasanjo Branch) Branch)
08.2010 - 03.2016

Relationship Banker (Retail Unit)

Access Bank Plc.
03.2009 - 08.2010

Bachelor Of Science - Bussiness Administration(second Class Honours Upperdivision

Anambra State University,

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CHIMEZIE DONATUS IFECHUKWU