Summary
Overview
Work History
Education
Skills
Timeline
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CHIKO DZWAKA

Birmingham

Summary

Enthusiastic retail professional with 4 years of experience in sales, customer service, and visual merchandising. Currently pursuing a degree in Fashion Branding and Communication, with a strong interest in fashion styling and trends. Proven track record of surpassing sales targets and performing well in fast-paced environments. Outgoing, versatile, and a team player.

Overview

4
4
years of professional experience

Work History

SALES ASSOCIATE

MAYS JEWELLERY
04.2024 - Current
  • Provided high-energy customer service to enhance customer satisfaction and loyalty
  • Quickly learned and adapted to job responsibilities, working independently during slower seasons
  • Handled inquiries and complaints in a professional manner.

SALES ASSISTANT

PRIMARK
10.2020 - 09.2023
  • Provided exceptional customer service in a fast-paced
  • Environment
  • Delivered fast, friendly, and efficient service at till points, handling queries with product knowledge, effectively upselling and cross-selling to increase sales
  • Inventory management, ensuring correct pricing and presentation on the shop floor
  • Balanced multiple responsibilities across different departments, including apparel, beauty & accessories, home, and fitting rooms
  • Developed strong teamwork skills, collaborating with colleagues to meet sales targets and participating in training to enhance product knowledge and sales techniques
  • Operated POS systems proficiently.

SALES ASSISTANT

PANDORA
10.2022 - 01.2023
  • Provided exceptional customer service by assisting customers in selecting jewellery pieces based on their preferences and occasions
  • Developed an understanding of Pandora's product offerings, including charms, bracelets, necklaces, and rings
  • Ensured store cleanliness and safety standards were consistently met.
  • Upsold and cross-sold products to achieve sales targets.
  • Processed transactions, including click-and-collect orders and payments.
  • Engraved jewellery and handled customer inquiries efficiently.
  • Promoted the Pandora loyalty scheme and current sales offers, collaborating with team members to meet store sales goals.

Education

Bachelor of Arts - Fahison Branding And Communication

Birminham City University
Birmingham
07.2025

Skills

  • Customer Service
  • Visual Merchandising
  • Leadership
  • Communication
  • Trend Awareness
  • Point of Sales Operation
  • Stock management
  • Goal-Oriented
  • Product Knowledge
  • Loss Prevention

Timeline

SALES ASSOCIATE

MAYS JEWELLERY
04.2024 - Current

SALES ASSISTANT

PANDORA
10.2022 - 01.2023

SALES ASSISTANT

PRIMARK
10.2020 - 09.2023

Bachelor of Arts - Fahison Branding And Communication

Birminham City University

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CHIKO DZWAKA