chike nwokolo
DUNDEE,Angus
Summary
Conscientious Care Assistant providing compassionate care and support to patients in care homes and their private home settings. Improves daily life through considered assistance in daily tasks, promoting optimum well-being and comfort at all times. Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Healthcare Support Worker
Balmoral health and social care
Dundee, Dundee City
07.2022 - Current
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation, and respiratory rate, reporting significant findings to the manager.
- Communicated complex medical information to patients, carers, and relatives, effectively navigating barriers to understanding to ensure customer satisfaction.
- Supported patients through personal care tasks such as toileting, showering, and feeding, maintaining sensitivity to needs, and ensuring comfort, dignity, and safety throughout.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording, and reporting on changes to minimize damage.
- Performed set tasks according to individual patient care plans as assessed and delegated by the care manager to ensure the provision of cohesive, tailored care.
- Maintained strict confidentiality of information regarding patients.
- Maintained confidentiality and compliance standards for optimized patient care.
- Monitored individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement and development.
Care Assistant
Success Health Care Recruitment Agency
Lewisham , london
02.2022 - 05.2022
- Maintained confidentiality and compliance standards for optimized patient care.
- Monitored individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustment
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Supported numerous individuals in maximizing physical, intellectual, emotional, and social capabilities through individualized care plans.
- Optimized patient satisfaction through compassionate, considered care and communication.
- Minimized care continuity issues by keeping thorough, accurate records.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Optimized patient satisfaction through compassionate, considered care and communication.
- Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
Customer Service Representative
Christo Ventures Ltd
Lagos State, Lagos Nigeria
02.2020 - 02.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 70%.
- Assisted customers with additional retail services, including alterations, special orders, and item loans.
- Maintained compliant documentation in Excel for reliable company records.
- Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.
- Managed 85+ daily calls, taking orders and escalated cancellations.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained excellent working relations with numerous external clients, providing timely quotes and haulage information.
- Provided support to customers, meeting the demands of fast-paced call center environments.
- Responded promptly to inquiries from clients, members, and staff via email and post
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
Customer service and Service review officer
Oxtech Systems Ltd
Lagos , Lagos Nigeria
09.2016 - 01.2019
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Improved customer retention by 50%, through service and account management.
- Upheld data accuracy on an internal database.
- Performed cashier duties, including balancing and end-of-day banking.
- Responded to and summarised customer complaints and feedback.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Responded to customer queries and provided excellent customer service.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Answered and re-directed calls for swift resolution.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Helped to configure our inventory solution app to suit the customers needs, and train the customers as well on how to use it
Supervisor
OUK SUPERMARKETS AND WINE BANK
AKURE, ONDO STATE NIGERIA
04.2014 - 03.2016
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, and planned workloads effectively and strategically.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Balanced and reconciled transactions to produce accurate financial records.
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
Education
Diploma of Higher Education - Business Administration and Management
RUFUS GIWA POLYTECHNIC
ONDO STATE NIGERIA 09.2010 - 07.2012
Bachelor of Science - Economics
Adekunle Ajasin University
Ondo state, Nigeria 09.2015 - 07.2019
Master of Science - International Business
University of Dundee
Dundee 01.2022 - 01.2023
project management (prince2 foundation)
Tritek
united kingdom 01.2023 -
Leadership
cac house of prayer leader school
scotland 02.2023 -
customer service and digital marketing
MentApp solutions
lagos nigeria 01.2020 - 05.2020
Skills
- Hoist operation
- Patient hygiene management
- Patient observations
- Care plan implementation
- Infection control protocol
- Activities of Daily Living
- Organizational standards
- Medication administration
- Elderly care
- Safeguarding knowledge
- Care management
- Housekeeping
- Persuasive negotiator
- Customer retention
- Customer Relationship Management (CRM)
- Customer billing management
- Customer experience management
Languages
English
Fluent
Timeline
Leadership
cac house of prayer leader school
02.2023 -
project management (prince2 foundation)
Tritek
01.2023 -
Healthcare Support Worker
Balmoral health and social care
07.2022 - Current
Care Assistant
Success Health Care Recruitment Agency
02.2022 - 05.2022
Master of Science - International Business
University of Dundee
01.2022 - 01.2023
Customer Service Representative
Christo Ventures Ltd
02.2020 - 02.2022
customer service and digital marketing
MentApp solutions
01.2020 - 05.2020
Customer service and Service review officer
Oxtech Systems Ltd
09.2016 - 01.2019
Bachelor of Science - Economics
Adekunle Ajasin University
09.2015 - 07.2019
Supervisor
OUK SUPERMARKETS AND WINE BANK
04.2014 - 03.2016
Diploma of Higher Education - Business Administration and Management
RUFUS GIWA POLYTECHNIC
09.2010 - 07.2012
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