Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Chikaodili Anyaegbunam

London

Summary

Accomplished customer service professional with a strong track record of delivering exceptional support in fast-paced, high-pressure environments. Recognised for achieving consistently high satisfaction ratings, receiving commendations for crisis management, and fostering inclusivity when working with diverse communities. Skilled at resolving complex issues, maintaining operational accuracy, and mentoring colleagues to exceed service standards.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Healthcare Professional

Various Hospitals & Clinics
01.2016 - 08.2025
  • Delivered care and assistance to 40+ service users daily, achieving 98%+ satisfaction scores through friendly, patient-focused support.
  • Resolved enquiries and complaints efficiently, maintaining 100% compliance with safety and regulatory standards.
  • Provided culturally sensitive assistance to individuals from over 10 ethnic backgrounds, ensuring language and accessibility needs were met.
  • Received written commendation from senior management for professionalism during high-pressure incidents.
  • Trained and mentored new staff on best practices, inclusive communication, and operational systems.

Sales Assistant

99p Stores
Surbiton
01.2009 - 01.2012
  • Provided efficient, friendly service to over 200 customers daily, recognised by store manager for consistently positive feedback.
  • Resolved customer concerns promptly, turning potential complaints into positive experiences that improved repeat business.
  • Maintained zero cash discrepancies while handling up to £3,000 in daily transactions.
  • Organised and replenished store displays to ensure a smooth shopping experience, including improved accessibility for customers with mobility needs.

Education

BSc (Hons) - Adult Nursing

Canterbury Christ Church University
09.2012 - 07.2016

Access to Nursing Diploma -

Morley College
09.2009 - 07.2010

Skills

  • Customer Service Excellence – Patience, clarity, and professionalism in all interactions
  • Problem-Solving – Ability to resolve issues calmly and effectively
  • Safety & Compliance – Strong record of following operational procedures
  • Teamwork – Works collaboratively to maintain efficient service
  • Cash Handling & Record-Keeping – Accurate with transactions and documentation
  • Adaptability – Thrives in busy, changing environments

Certification

  • AgilePm Foundation-2022
  • Professional Scrum Master 1 -2023

References

Available upon request.

Timeline

Healthcare Professional

Various Hospitals & Clinics
01.2016 - 08.2025

BSc (Hons) - Adult Nursing

Canterbury Christ Church University
09.2012 - 07.2016

Access to Nursing Diploma -

Morley College
09.2009 - 07.2010

Sales Assistant

99p Stores
01.2009 - 01.2012

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Chikaodili Anyaegbunam