Summary
Overview
Work History
Education
Skills
sections.external_links.name
Certification
Languages
Timeline
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CHIKA ONYEMA

London,United Kingdom

Summary

Results-driven IT Support Engineer with expertise in troubleshooting, system administration, and IT infrastructure management. Skilled in Microsoft 365, Azure, Active Directory, Intune, and ITIL service management. Adept at resolving complex technical issues, optimizing system security, and ensuring seamless IT operations. Passionate about delivering high-quality support and enhancing user experience.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Support Service Engineer (First Line)

CAS IT Services Ltd
London
09.2023 - Current
  • Installed new software for users and monitored version and patch update requirements
  • Followed technical documentation for accurate installation, maintenance and repair work
  • Prepared equipment for staff use, installing cables, operating systems, and software
  • Tested function of peripheral equipment and completed quality repairs
  • Followed manufacturing instructions and design specifications when completing repairs
  • Maintained internet and intranet websites to maximise reliability and usability
  • Offered technical advice to programmers and developers to help optimise designs
  • Conducted server back-up and recovery operations in line with protocols

Web Developer

Kierian Technologies
Enugu
06.2017 - 08.2022


  • Develop, test, and maintain responsive web applications using JavaScript, React, Node.js, and Next.js.
  • Design and implement user-friendly interfaces, ensuring a seamless user experience.
  • Optimize web performance, accessibility, and SEO for enhanced site visibility.
  • Troubleshoot and debug issues to improve functionality and efficiency.
  • Integrate third-party APIs and manage databases for dynamic content delivery.
  • Collaborate with designers, developers, and stakeholders to achieve project goals.
  • Ensure security best practices in web applications to protect user data.
  • Maintain code quality by following best practices, version control (Git), and documentation.

Would you like any modifications based on your specific experience?

Education

Master of Science - Web and Mobile Development Technologies

Northumbria University
09.2022 - 05.2023

Master of Science - Insurance and Risk Management

Enugu State University of Science And Technology
01.2018 - 05.2021

Bachelor of Science - Insurance and Risk Management

Enugu University of Science And Technology
10.2012 - 05.2015

Skills

  • Operating Systems: Windows Server, Windows Desktop, Linux
  • Cloud & Virtualization: Microsoft Azure, Office 365, VMware, Intune, SharePoint Online
  • Identity & Security: Active Directory, Azure AD, Mobile Device Management (MDM)
  • Networking & Infrastructure: LAN/WAN troubleshooting, VPN, DNS, DHCP
  • Automation & Scripting: PowerShell
  • IT Service Management: ITIL Framework, Service-Level Agreements (SLA), Incident Management

Certification

  • Microsoft 365 Fundamentals MS-900
  • Microsoft Azure Fundamentals AZ-900

Languages

English

Timeline

Support Service Engineer (First Line)

CAS IT Services Ltd
09.2023 - Current

Master of Science - Web and Mobile Development Technologies

Northumbria University
09.2022 - 05.2023

Master of Science - Insurance and Risk Management

Enugu State University of Science And Technology
01.2018 - 05.2021

Web Developer

Kierian Technologies
06.2017 - 08.2022

Bachelor of Science - Insurance and Risk Management

Enugu University of Science And Technology
10.2012 - 05.2015
  • Microsoft 365 Fundamentals MS-900
  • Microsoft Azure Fundamentals AZ-900
CHIKA ONYEMA