CHIJIOKE MAGNUS MADUFORO
WalSall
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Senior Operations Manager
LANDMARK EVENT CENTRE
Lagos
01.2018 - 01.2023
- Communicating daily with the Event manager in planning work schedules and checking client requirements
- Dealing with vendor complaints and enquiries
- Ensuring all operational activities for events run smoothly
- Managing operational costs and expenses
- Taking responsibility for the training, organization and monitoring of operational staff
- Supervising maintenance, supplies and equipment,
- Maintaining operational standards,
- Ensuring compliance with health and safety regulations;
- Day to day troubleshooting and addressing problems as they arise;
- Purchasing equipment necessary for the landmark Centre to operate;
- Negotiating with external service providers and suppliers as required.
Acting Station Manager
DANA AIRLINES LIMITED, SMICA Owerri
01.2016 - 01.2018
- Direct airline activities at the assigned transport station and review process reports to determine and implement necessary operational improvements
- Draft work schedules for optimum deployment of human resources and facilities
- Manage passenger reservations and ticketing, commissary services, ramp and cargo services, and aircraft dispatches to ensure compliance of all activities with organizational and governmental policies and regulations
- Facilitate personnel training to sustain operational efficiency and ensure the delivery of effective solutions to client complaints and operational issues.
Duty Manager
MMA2
01.2015 - 01.2016
- Supervised staff duty assignments, monitored staff conduct and carried out appraisals and remuneration based on review
- Reduced operations cost by effective budgetary allocations, scheduling, and human resource management
- Enforced applicable safety and quality standards and safeguarded company property, equipment and vehicles
- Documented daily passenger client/shift reports, logged entries and prepared incident reports
Senior Ticketing and Reservation Officer
01.2013 - 01.2015
- Handled clients' ticket reservations and fares, and liaised between clients and direct customers or Agents
- Gathered market and client information, and followed up on prospects to develop new business
- Assisted the Manager to implement sales strategies for the company.
Customer Service (Lead)
IRS AIRLINES LIMITED
Lagos
01.2011 - 01.2013
- Managed relations and liaisons with clients, contractors and airport authorities on behalf of the company
- Coordinated check-in and boarding of passengers.
Customer Service/Ticketing and Reservation
01.2010 - 01.2011
- Make ticket booking, quote fare, and send to direct customers or Agents
- Maintaining and developing strong, sustainable relationships with key travel
- Agency clients, as well as corporate and direct clients
- Gather market and client information, and following up with visits to develop new
- Business; Develop and maintain an extensive customer database.
Education
Bachelor of Science - Psychology
Imo State University
Owerri, Nigeria 01.2000 - 07.2005
Customer relationship management; Tempo - undefined
Dangerous Goods; - undefined
Gleekin International - undefined
Skills
Business Management/Operationsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Operations Manager
LANDMARK EVENT CENTRE
01.2018 - 01.2023
Acting Station Manager
DANA AIRLINES LIMITED, SMICA Owerri
01.2016 - 01.2018
Duty Manager
MMA2
01.2015 - 01.2016
Senior Ticketing and Reservation Officer
01.2013 - 01.2015
Customer Service (Lead)
IRS AIRLINES LIMITED
01.2011 - 01.2013
Customer Service/Ticketing and Reservation
01.2010 - 01.2011
Bachelor of Science - Psychology
Imo State University
01.2000 - 07.2005
Customer relationship management; Tempo - undefined
Dangerous Goods; - undefined
Gleekin International - undefined
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