Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chigozie Nnaji

Banking
London,London

Summary

Detail-oriented professional with expertise in bank reconciliation and customer service. Proven track record of enhancing client satisfaction and ensuring compliance in fast-paced environments.

Dynamic professional with proven expertise in customer service and bank reconciliations. Known for attention to detail and strong problem-solving skills, striving to enhance client relationships and streamline cash management processes.

Overview

18
18
years of professional experience

Work History

Recycling Operative

Herdfordshire County Council
London, United Kingdom
07.2025 - Current

Checked materials for contamination to ensure recycling standards are met.

  • Showing and assisting service users put their wastes in appropriate and correct places.
  • Maintaining cordial relationship with service users through excellent customer service delivery.
  • Attending to Service Users general inquiries.
  • Adherence to health and safety standards.
  • Ensuring that the Site is clean and tidy at all times.

Team Lead- Bank Reconciliations

AAVA Brands Ltd
Lagos Nigeria
10.2014 - 03.2024
  • Preparation of daily cash flow report and ensuring that entries are passed for concluded transactions.
  • Reconciliation of Accounts and timely submission of Reconciliation reports.
  • Assist in daily cash management activities,reconciling cash positions. monitoring Bank balances and funds transfers.
  • Facilitated external Audits, working with Regulatory Agencies by providing required standard financial documents for review.
  • Collaborate with internal and external teams(Banks) to ensure timely payment deadlines are met.
  • Coordinating a team of 10 to successfully achieve productivity KPIs.

Customer Service Manager

Access Bank Plc
Kano,Nigeria
04.2008 - 02.2012
  • Supervised Branch operations to ensure compliance with standard procedures.
  • Prepared and submitted detailed Account Reconciliation and performance reports to Management.
  • Loans review, booking and monitoring/ Loans documents filing and administration.
  • Monitored branch performance against KPIs and drove continuous operational improvements.
  • Prepared and monitored Branch operating budget.

Bank branch general administration.

Education

Bachelor of Science - Banking And Finance

University of Calabar, Calabar, Nigeria
Nigeria
10-1998

Skills

  • Bank Reconciliation/Treasury Operations-Expertise in reconciling accoounts,preparing cash flow reports and managing daily cash activities
  • Customer Service- Proven ability to nurture client relationships, resolve complaints professionally to enhance customer satisfaction
  • Proficiency in Microsoft Office, Flexcube and Finacle
  • Adaptability and Flexibility: Ability to work in a fast -paced and high -pressured environments with minimal supervision
  • Team player and sound numerical skills
  • Sound communication skill
  • Audit and Compliance:

Accomplishments

    I took over as Team Lead- Bank Reconciliation at AAVA Brands Ltd with arrears of unreconciled Accounts. I was able to lead the team to clear the arrears of unreconciled Accounts and ensure that going forward,Accounts were reconciled instantly and real time. This feat achieved earned me a commendation from the Financial Controller.

Timeline

Recycling Operative

Herdfordshire County Council
07.2025 - Current

Team Lead- Bank Reconciliations

AAVA Brands Ltd
10.2014 - 03.2024

Customer Service Manager

Access Bank Plc
04.2008 - 02.2012

Bachelor of Science - Banking And Finance

University of Calabar, Calabar, Nigeria
Chigozie NnajiBanking