Chiedozie Paul Okegbo
Edinburgh
Summary
Passionate and highly motivated professional with a diverse background in customer-facing roles, IT support, and technical instruction. Skilled in problem-solving, crisis management, and collaborative teamwork. Demonstrates strong interpersonal and leadership abilities. Exceptional communication skills for effective collaboration with clients, colleagues, and senior management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relief Support Worker
CrossReach
03.2024 - Current
- Provide practical support and assistance to 23 residents with daily living activities, including accessing healthcare services
- Respond to emergencies, ensuring safety and security through crisis intervention and adherence to health and safety protocols
- Establish trust and offer emotional support to residents, helping them maintain motivation for recovery and promoting independence through skill development
- Collaborate with professionals and agencies to deliver comprehensive support while maintaining accurate records and reporting on residents' progress
- Engage in ongoing training on best practices for resident support, including safeguarding and mental health awareness
Technical Support Specialist
Fabugit
01.2021 - 02.2024
- Crafted intelligent, professional responses to customer inquiries via email and web chat
- Identified trends in client requests, and documented support interactions for future reference
- Provided technical assistance to over 100 customers and 10 clients, supporting them through incident response, management, and resolution
- Collaborated with sales, operations, and field service teams to coordinate solutions
- Utilized remote access tools such as TeamViewer and Slack to assist customers with troubleshooting
- Troubleshoot software and networking issues, including connectivity problems, and promptly restore service functionality.
IT Instructor
ICT Academy (FedPoly Oko)
Oko
02.2016 - 12.2020
- Developed and delivered interactive IT training sessions to over 200 students daily, regularly assessed student understanding
- Evaluated and revised lesson plans to achieve student-centered learning
- Applied diverse teaching aids to enhance comprehension and motivation among students
- Promoted a safe and collaborative learning environment
- Created guides and course materials to support student retention of lecture content
- Ensured compliance with best practices and industry-relevant teaching standards
IT Support Specialist
Federal Polytechnic Oko
11.2014 - 01.2016
- Developed and implemented training initiatives for new hires
- Worked with the software development team to address reported errors and bugs
- Assisted in deploying 10 software release fixes
- Diagnosed and resolved 50 user problems daily through personal expertise and strategic questioning
- Removed malware, ransomware, and other system threats from laptops and desktops
- Ensured compliance with data protection standards when handling sensitive IT issues
IT Support Assistant
Industrial Training Fund (ITF) Headquarters
Jos
07.2013 - 06.2014
- Assisted in software troubleshooting and management within the Reimbursement Department
- Provided technical support for government IT systems, ensuring smooth operations and adherence to security protocols
- Maintained IT inventory and supported network administration
- Diagnosed and resolved hardware/software issues within government systems, ensuring compliance with internal IT policies
Education
Master of Science - Business Information Technology
Edinburgh Napier University
Edinburgh, United Kingdom10-2024
HND - Computer Science
Federal Polytechnic Oko
Nigeria06-2012
Skills
- Experience with Power BI
- Experienced with Slack communication
- Zendesk support expertise
- Familiarity with G-Suite tools
- WordPress development
- Experienced in HTML coding
- CPanel management
- Canva design proficiency
- Client support
- Technical problem-solving
- Training delivery
- Project coordination
Certification
- IT Essentials, Cisco, 01/01/17
- Fundamentals of Digital Marketing, Google, 01/01/18
- SEO Blueprint, Coursera, 01/01/22
- Scrum Fundamentals Certified (SFC), 01/01/25
- Scrum for Ops and DevOps Fundamentals Certified (SODFC), 01/01/25
Timeline
Relief Support Worker
CrossReach
03.2024 - Current
Technical Support Specialist
Fabugit
01.2021 - 02.2024
IT Instructor
ICT Academy (FedPoly Oko)
02.2016 - 12.2020
IT Support Specialist
Federal Polytechnic Oko
11.2014 - 01.2016
IT Support Assistant
Industrial Training Fund (ITF) Headquarters
07.2013 - 06.2014
Master of Science - Business Information Technology
Edinburgh Napier University
HND - Computer Science
Federal Polytechnic Oko
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