Chidozie maduka
London,greater London
Summary
Ambitious and driven business graduate seeking to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities and having a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers become successful. I possess excellent communication skills, both written and verbal communication, and can efficiently and competently utilize my own initiative with minimum supervision. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work history
Team Leader Admin and Finance
The Liberty
London
09.2015 - Current
- Managing team members of the department
- Accounting and banking the cash of the church
- Collecting and counting the cash with the team
- Accounts reconciliations.
Customer Service Manager
Southeastern Limited
London, greater London
10.2009 - Current
- Managing ticket sales and the staff members
- Accounting and balancing the days' ticket sold and cash management
- Responding proactively to customers' enquiries and generating solutions to their needs
- Managing and displaying marketing journals
- Covering for Team leader
- Shadowing the Station Manager.
Customer Service Assistant
Southeastern Limited
London
07.2006 - 10.2009
- Supervising ticket barriers
- Responding to customers' needs and enquiries
- Providing accurate and up to date information's to customers and colleagues alike
- Monitoring of the CCTV monitors for security and safety reasons
- On numerous occasions managed the administrations of the gate line and acted as the team leader
- Responding proactively to customer requirements and generating solutions by carrying out passenger recovery policy, keeping business needs in mind
- Carry out ticket checking duties as directed without compromising safety.
Senior Sales Assistant, Team Leader
Upper Crust
London
09.2004 - 08.2006
- Managing five sales assistants
- Cash handling, cashing up and banking of the daily sales
- Taking stock inventories and ordering sold stocks for daily sales
- Maintaining clean environment both the food processing units and cafés.
Education
BSc - Business, Marketing
Birkbeck Collage, University of London
Mentoring and coaching
Customers
Postgraduate Diploma - Management, Banking
University of Calabar
HND - Accounting
Federal Polytechnic
Skills
- Professional Skills and Abilities
- Team player Able to work as a team and the ability to knuckle down with colleagues
- Relationship and management skills
- Analytical knowledge Able to interpret written, visual and verbal communications
- Creativity and expression Able to think of new ways of doing things and able to put new concepts over in a way it can be readily understood
- Ability to work with financial figures, data and interpret the data
- Influencing and negotiation skills Able to negotiate and haggled successfully
- Computer skills Proficient in using a variety of windows-based software applications including Microsoft word, excel and outlook
- Able to analyze information and ability to condense into a format for non-technical audience
- Ambition to succeed and adapt I have the drive to succeed, and am a fast learner, able to use existing skills and knowledge to become accustomed to any departmental processes
- Commercial nous Able to bring in my business acumen to the fore with experience in range of marketing functions, including corporate marketing, strategic marketing, product management, product marketing and field marketing
- Employee coaching and mentorship
- Team development strategies
- Customer relationship management
- Team supervision
- Client support
Interests
Hobbies.
, In my spare time I enjoy reading books and news magazines, watching movies and sports. Enjoy a variety of social activities which gives me the opportunity to meet people and make new friends.
Timeline
Team Leader Admin and Finance
The Liberty
09.2015 - Current
Customer Service Manager
Southeastern Limited
10.2009 - Current
Customer Service Assistant
Southeastern Limited
07.2006 - 10.2009
Senior Sales Assistant, Team Leader
Upper Crust
09.2004 - 08.2006
BSc - Business, Marketing
Birkbeck Collage, University of London
Mentoring and coaching
Customers
Postgraduate Diploma - Management, Banking
University of Calabar
HND - Accounting
Federal Polytechnic
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