Summary
Overview
Work history
Education
Skills
Languages
Timeline
Chidozie Levi

Chidozie Levi

Plymouth,Devon

Summary

Bilingual professional with more than 10 years of expertise working for high-end hotel chains. True team player with ability to provide exceptional service to guests. Seeking hotel management position at luxury resort to further promote high levels of customer satisfaction. Gifted professional with drive to provide remarkable service. Resolves issues and understands importance of corporate branding. Driven by pursuit of success as measured in revenues and guest feedback.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Hotel manager

Evergreen Hotel
Abakaliki, Ebonyi State Nigeria
08.2008 - 09.2013
  • Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
  • Coordinated with the waiting staff to ensure that the buffet areas were kept clean and dishes were refilled efficiently.
  • Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
  • Oversaw the day-to-day operations of a brand new, [Number]-room hotel with a team of [Number] employees.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Provided exceptional service and assistance to guests upon check-in.
  • Assisted guests at check-in, providing information on various services within hotel.

Hotel sales executive

Evergreen Hotel
Abakaliki, Ebonyi State Nigeria
02.2004 - 01.2007
  • Managed team of 27 staff, driving performance with motivational strategies to exceed sales targets.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Managed team of 17 staff, driving performance with motivational strategies to exceed sales targets.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Developed marketing plans to support department strategies.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.

Education

BSc. - Business Management

Lincoln University College, Malaysia
05.2014 - 07.2017

MSc. - Tourism and Hotel Management

Cyprus International University, North Cyprus
02.2021 - 06.2023

PhD Student/Candidate - Tourism and Hotel Management

University of Plymouth, England
10.2023 -

Skills

  • Reservations management
  • Cash handling
  • Interpersonal communications
  • Ensuring guest receive the best of hospitality when lodging
  • Advertise the brand in and out through planning measures undertaken

Languages

English
Native

Timeline

University of Plymouth - PhD Student/Candidate, Tourism and Hotel Management
10.2023 -
Cyprus International University - MSc., Tourism and Hotel Management
02.2021 - 06.2023
Lincoln University College - BSc., Business Management
05.2014 - 07.2017
Hotel manager - Evergreen Hotel
08.2008 - 09.2013
Hotel sales executive - Evergreen Hotel
02.2004 - 01.2007

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Chidozie Levi