Chidinma Nnadi-Valentine
Business Management And Analyst
Manchester,MAN
Summary
A goal getter, quick thinking fellow who has a natural flare for success and building relationship with clients and fellow worker. I bring a logical mindset and a practical approach to problem-solving. A team player, result oriented a good listener and great communicator. I has leadership skills, very analytical and ability to motivate others. I have ability to adapt to new environment and change. Always open to learn new things. Opportunity dose not take me unaware.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Nursery Assistance
Youchoosework
Manchester
10.2023 - Current
- Responsible to take care of children between the age of 2 to 5 years
- Assist in teaching the young children
- Teaching Assistance.
Account Assistant
Delta Pro Care Hospital
08.2019 - 01.2022
- Responsible for recording all the daily transactions
- Receives money from patients, prepares monthly salary payment
- I also assisted in helping to care for patients when the nurses are overwhelmed with work
- Roles I performed voluntarily includes; Ensuring that the patient takes their medication as at when due
- Sitting and talking with them if they required company, Helping to assess the toilet or bathroom, And offering help to any of them that need feeding assistance.
Customer Service Officer
First bank of Nigeria
05.2017 - 04.2018
- Front desk teller that details with customers complain and help in resolving it
- Also assist in account opening
- I was responsible for issuing ATM cards to customers and ensuring that all cards issued were properly balanced at the end of each day, in order to maintain accurate records and prevent any discrepancies
- I promptly logged in and resolved customer complaints to ensure customer satisfaction and retention
- I also ensured that all complaints were properly documented for future reference
- I was responsible for capturing and updating customer BVNs in the bank´s system, ensuring that all customers had their BVNs properly registered and updated as required by the Central Bank of Nigeria
- I received requests from customers to update their account information or reactivate dormant accounts
- I reviewed transaction tickets from previous days´ transactions to ensure accuracy and identify any errors or discrepancies
- I had no backlog of work during this period even while pregnant and was awarded best banker of the month severally by my branch manager.
Marketing Associate
First Bank of Nigeria Shell
01.2015 - 05.2017
- Opening of accounts and getting new customers for the bank
- Retention of existing customers, onboarding of POS machine, selling and cross selling of other bank product
- I worked closely with HR personnel from SPDC to ensure a smooth onboarding process for new employees, including opening their salary accounts and providing them with relevant information about the bank´s products and services
- I supported loan officers by ensuring that loan applications were complete and accurate, and that approved loans were disbursed to customers in a timely manner
- I assisted customers in opening various types of card accounts, such as debit cards, credit cards, and prepaid cards
- I participated in market storms, which involved visiting different locations to promote the bank´s products and services and engage with potential customers
- I worked with merchants to onboard their POS machines to the bank´s network, ensuring that they were able to accept card payments from customers
- I actively promoted the bank´s new products and services to customers, explaining the benefits and features of each product and answering any questions they had
- Within this period, I won the overall bank retail seller of the bank´s product known as Visa Gold card.( a dollar card) in Nigeria
- I achieved this by cross-selling the product to customers who are interested and also wished to open a domiciliary account with the bank
- My target market was travellers, international student and also business men who travels round the word.
Front Desk Teller Officer (Internship)
Diamond Bank Plc.
Owerri
01.2011 - 01.2012
- Crediting, debiting, transferring funds for customers and receiving of cash for deposit
- Processing e-transact transactions
- Processing payments for utility bills and booking flight tickets for customers
- Reconfirming the accuracy of the previous day´s transaction tickets and tellers to ensure there were no errors
- Cash receipt and stacking of cash in the bulk room
- No complaint of fraud, excess cash receive or deposit during this period.
Classroom Teacher
Victory Early Learning
Nigeria
01.2007 - 09.2009
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
Education
MSC management (in view), organisational strategy, masters level management with internship, marketing practice, logistics and supply chain practices - undefined
Manchester Metropolitan University
01.2025 -
Post Graduate Diploma In Business Administration - Business Administration And Management
Delta State University
Nigeria11.2021
Higher National Diploma In Accounting - Accounting
Federal Polytechnic Nekede, Owerri,
Nigeria11.2014
Skills
Analytical skills,
Good interpersonal skill
Customer service skill Time management Ability to learn and adapt fast Organization and planning Office equipment familiarity Confident and determination Front desk operation skill Computer literacy - word, excel, power point
Skills in data analysis and interpretation, including financial reporting, internal control and other analytical techniques
Excellent organizational skills including time management,project planning,and prioritization
Attention to details Detail oriented and customer focused, with a commitment to ensuring accuracy and quality in all task
Adaptability and Emotional intelligence Posses a high level of emotional intelligence, adaptability and flexibility in reverse work environments
Training
- Business Intelligence and Knowledge Management System - Alison Group [2021]
- Leadership and Team Development - International Business Management Institute Berlin Germany [2021]
- Essential Management Skill - International Business Management Institute Berlin Germany [2021]
- Informed To Influence and Excel Training - Superior Option Limited Lagos [2015]
It Skills
- Leadership: Demonstrated leadership skills through effective communication, team collaboration, and decision-making.
- Communication: Strong verbal and written communication skills, including the ability to convey complex information clearly and concisely.
- Adaptability and Emotional Intelligence: Possess a high level of emotional intelligence, adaptability, and flexibility in diverse work environments.
- Teamwork: Excellent team spirit, working collaboratively with colleagues to achieve common goals and objectives.
- Attention to Detail: Detail-oriented and customer-focused, with a commitment to ensuring accuracy and quality in all work tasks.
- Organizational: Excellent organizational skills, including time management, project planning, and prioritization.
- Learning: Quick learner with an ability to quickly understand and apply new information, concepts, and skills.
- ICT: Proficient in computer literacy, including Microsoft Office packages such as Word, Excel, and PowerPoint.
- Analytics: Skilled in data analytics and interpretation, including financial reporting, internal control, and other analytical techniques.
Certification
Safeguarding children level 2
Timeline
MSC management (in view), organisational strategy, masters level management with internship, marketing practice, logistics and supply chain practices - undefined
Manchester Metropolitan University
01.2025 -
Safeguarding children level 2
11-2023
Nursery Assistance
Youchoosework
10.2023 - Current
Business intelligence and Knowledge Management System Alison Group
04-2021
PGDBA in Business Administration
04-2021
Leadership and Team Development ( International Business Management Institute Berlin Germany Online)
03-2021
Account Assistant
Delta Pro Care Hospital
08.2019 - 01.2022
Customer Service Officer
First bank of Nigeria
05.2017 - 04.2018
HND in Accounting
04-2015
Marketing Associate
First Bank of Nigeria Shell
01.2015 - 05.2017
Front Desk Teller Officer (Internship)
Diamond Bank Plc.
01.2011 - 01.2012
Classroom Teacher
Victory Early Learning
01.2007 - 09.2009
Post Graduate Diploma In Business Administration - Business Administration And Management
Delta State University
Higher National Diploma In Accounting - Accounting
Federal Polytechnic Nekede, Owerri,