Chidinma Emeagi
Whitstable
Summary
Experienced with managing medical office operations, including patient scheduling and record maintenance. Utilizes electronic health record systems to optimize workflow and ensure compliance with healthcare standards. Knowledge of effective communication and organizational strategies to enhance patient care and team efficiency.
Developed strong organizational and interpersonal skills in fast-paced HR environment, now looking to transition into new field. Proficient in handling sensitive information and supporting team operations. Excels in environments requiring adaptability and collaborative approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Senior Health Care Assistant
Tralee Rest Home
09.2023 - Current
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained a clean and safe environment for patients, reducing the risk of infections and promoting overall wellbeing.
- Responded promptly to emergency situations by providing immediate care under the supervision of medical professionals, minimizing potential complications or harm to the patient.
- Coordinated appointments scheduling among other administrative tasks efficiently while managing workload appropriately considering priorities.
- Administered medications accurately under supervision, reducing potential medication errors and ensuring patient safety.
- Assisted in implementing new policies or procedures within the facility while maintaining compliance with existing regulations for quality assurance purposes.
- Contributed to increased patient comfort by effectively addressing individual needs and concerns during their stay at healthcare facilities.
- Monitored and reported potential safety hazards, contributing to a safer environment for patients, staff, and visitors.
- Assisted medical professionals in administering treatments, resulting in more efficient patient care and faster recovery times.
- Demonstrated adaptability in working with various healthcare settings including hospitals, nursing homes, private residences, and community clinics providing consistent quality care regardless of location.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Children Residential Support Worker
Dreams Supported Living
10.2022 - 10.2023
- Provided essential care to residents, promoting a safe and supportive living environment.
- Assisted residents with daily living activities to enhance their quality of life.
- Improved resident well-being by administering medications and monitoring health conditions.
- Supported residents in developing life skills, encouraging independence and personal growth.
- Facilitated recreational activities to foster social interaction and community engagement.
- Maintained accurate records, documenting resident progress and incidents to support care plans.
- Coordinated with healthcare professionals for tailored medical care plans.
- Responded promptly to emergencies, ensuring resident safety and well-being.
- Assisted in maintaining a clean and organized living space, promoting hygiene and comfort.
- Monitored resident behavior for early detection of potential issues and timely interventions.
- Promoted positive behavior through reinforcement strategies and personalized support.
- Supported residents in managing financial and personal affairs to reduce stress.
- Conducted one-on-one sessions with residents to address personal concerns and needs.
- Developed individualized care plans in consultation with residents and families.
- Enhanced resident satisfaction by addressing complaints and resolving issues promptly.
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Helped build important life skills such as cooking and cleaning.
- Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
- Provided support during family visits or events, fostering positive relationships between residents and their loved ones.
- Participated in regular team meetings to discuss resident progress updates as well as brainstorm solutions for any challenges encountered during service delivery.
- Monitored and assisted residents through individual service plans.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Medical Office Administrator
University of Calabar Teaching Hospital
10.2017 - 09.2022
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Ensuring medication reviews are carried out on time as per protocol and guidelines, sending out reminders to patients to arrange medication review appointments.
- Completing shared care forms on behalf of doctors once patients are stable.
- Dealing with patients enquiries, process and formatting reports.
- Ability to work under pressure whilst maintaining a calm professional demeanors.
- Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Trained all new employees on records management system.
- Developed comprehensive policies and procedures for various aspects of medical office management, ensuring consistency across departments and teams.
HR Intern
United Bank For Africa
08.2013 - 09.2016
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
- Compliance management for onboarding candidates.Undertaking pre-employment checks and ensuring documentation is completed as per the recruitment policy.
- Involvement in the induction process for new starters.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Worked with HR team to coordinate company events.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Answered phone and performed clerical duties to assist human resources department.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Worked alongside global business leader to deploy new training strategies.
- Administered employee benefits programs and assisted with open enrollment.
Education
Master of Science - Public Health
University of Bradford
Bradford, United Kingdom12-2023
Level 3 - Health And Social Care
Inspire London College
Remote09-2023
Bachelor of Science - Applied Microbiology And Brewing
Nnamdi Azikiwe University
Nigeria07-2015
Skills
- Behavioral support
- Dementia care
- Clinical assessment
- Physical assessments
- Vital signs
- Multitasking Abilities
- Excellent communication
- Empathy and compassionate care
- Decision-making
- Appointment setting
- Follow-up skills
Timeline
Senior Health Care Assistant
Tralee Rest Home
09.2023 - Current
Children Residential Support Worker
Dreams Supported Living
10.2022 - 10.2023
Medical Office Administrator
University of Calabar Teaching Hospital
10.2017 - 09.2022
HR Intern
United Bank For Africa
08.2013 - 09.2016
Master of Science - Public Health
University of Bradford
Level 3 - Health And Social Care
Inspire London College
Bachelor of Science - Applied Microbiology And Brewing
Nnamdi Azikiwe University
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