Chidinma Bednarski

• Recorded and processed customer data accurately.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Assisted customers with varying questions using product knowledge and service expertise.
• Managed over 50 customer calls per day.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Transferred customer calls to respective department or personnel to address specific issues.
• Escalated complex issues in line with internal best practices for swift resolution.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.

• Supported 10 service users per day.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
• Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
• Kept patient environments clean and neat following optimum hygiene standards.
• Maintained confidentiality and compliance standards for optimised patient care.
• Observed patient condition and behaviour closely, reporting changes or concerns promptly.
• Completed care documentation and monitored patient progress to achieve up-to-date records.
• Prepared healthy meals and delivered feeding support.
• Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
• Helped service users improve their independence, building strength and confidence to enhance daily living.
• Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.

• Registered information accurately and verified supporting documentation to progress applications.
• Performed simple calculations and computer data entry.
• Completed general data entry tasks with efficiency and accuracy.
• Processed 20+ contracts, sales orders and other documentation with high degree of accuracy per day.
• Resolved complex customer service issues, streamlining processes to decrease resolution times.
• Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
• Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.

• Manage team of 15 customer service agents
• Supported customers online, converting leads into sales
• Performs clerical duties such as mailing and filing, preparing payrolls, placing orders, and answering calls
• Prepared monthly report of sales
• Addressed customers complaints,
• Encouraged team to monthly targets.
• Responded to customer queries and provided excellent customer service.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

• Managing company assets.
• Monitored financial expenditures
• Preparing financial documents, invoices, tax filings, monthly profit reports
• Maintaining files on account ensuring up to date.
• Managing petty cash by recording all monetary transactions
• Ensuring that suppliers are informed of any changes to service agreements and payment options
• Updating management on any financial discrepancies found during tax filing or invoicing duties
• Archiving financial documentation by updating accounting databases monthly basis.
• Monitored sales team performance, providing effective training to help them reach revenue and profit targets.
• Provided ongoing training to 25 member team.
• Analysed sales reports to identify trends and update strategies.

• Performs clerical duties such as mailing and filing, preparing payrolls, placing orders and answering calls
• Interacts with clients, visitors, and vendors
• Arranges meetings by reserving room and managing refreshments 6 times per week.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Kept reception area clean and organised to uphold professional office reputation.
• Monitored building security, updated logs and issued visitor badges.
• Responded to telephone enquiries from clients, vendors and members of public.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Handled office petty cash and maintained flawless records.
• Strengthened traceability and developed organisation systems for records, reports and agendas.

• Ensure that equipment in laboratory are in good conditions and in order.
• Keep proper records of all equipment taken in and out of laboratory.
• Ensure laboratory is neat before and after laboratory work
• Keep records of laboratory supply.
• Set up and tested laboratory equipment ahead of experiments.
• Perform laboratory testing in controlled conditions for reliable outcomes.
• Maintained high standards across sampling, processing and storage operations.
• Monitored laboratory supplies, reordering stock to meet operational need.
• Tracked samples and updated records with progress and outcomes.
• Followed instructions to prepare precise chemical solutions for laboratory use.
• Record findings and submitted reports to manager 6 times per day..

I studied English Language, Math's, Chemistry, Biology, Physics, IGBO Language, English Literature, Agricultural Science.

This was general school studies. From age of 5 to 11 years old