CHIDIEBERE ANN IGBOKWE
ERITH,BEX
Summary
Safety-conscious security team member with excellent communication skills and an eye for detail. Physically dexterously monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
15
15
years of professional experience
Work History
Security Guard
A2Z SECURITY SERVICES
London, United Kingdom
07.2021 - Current
- Complete entire building and ground patrols every hour to spot and investigate concerns.
- Interact assertively but non-confrontationally with all levels of personnel and the general public.
- Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Examined doors, windows, and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Reduced incidences of theft by implementing effective access control measures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Investigated suspicious activities and persons to maintain security of premises.
Security Guard
SPIDERMAN SECURITY SERVICES LTD
NIGERIA
03.2015 - 06.2019
- Permitted entry escort for approved persons into secure locations.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Examined doors, windows, and gates to verify security.
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Checked and verified photo identification before granting facility access.
- Reduced incidences of theft by implementing effective access control measures.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Investigated suspicious activities and persons to maintain the security of premises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer service officer
HIOPPS CONSULTING LIMITED
NIGERIA
06.2013 - 02.2015
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to customer queries and provided excellent customer service.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded and processed customer data accurately.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Registered customer information to maintain accurate records.
- Maintained excellent client satisfaction by providing in-depth support.
- Maintained working knowledge of available products and services.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to and summarised customer complaints and feedback.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Handled in-person, email and mailed correspondence.
- Resolved complaints with proactive problem-solving and analysis.
- Listened actively to offer accurate information and best solution to their needs.
- Provided professional and helpful support to new and existing clients.
- Participated in meetings to discuss goals and sales target.
- Adhered strictly to policies and procedures for continued company compliance.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Engaged in team-building activities to build rapport with staff.
Event security guard/Receptionist
PRIME EMPIRE NIGERIA LIMITED
ISOLO, NIGERIA
07.2009 - 01.2013
- Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
Education
Bachelor of Arts - EDUCATIONAL MANAGEMENT AND POLICY
NNAMDI AZIKIWE UNIVERSITY, AWKA
ANAMBRA STATE, NIGERIA09.2008
Skills
- Legible report writing
- Physical stamina
- Safety and security
- Keen observer
- Emergency awareness
- Interpersonal Skills
- Active Listening
- Surveillance Detection
- Teamwork and Collaboration
- Time Management
- Loss Prevention
- Emergency Management
- Reliable and Responsible
- Customer Service
- Event security
- Organizational Skills
- Attention to Detail
- Sensitive information handling
- Honest and Dependable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Guard
A2Z SECURITY SERVICES
07.2021 - Current
Security Guard
SPIDERMAN SECURITY SERVICES LTD
03.2015 - 06.2019
Customer service officer
HIOPPS CONSULTING LIMITED
06.2013 - 02.2015
Event security guard/Receptionist
PRIME EMPIRE NIGERIA LIMITED
07.2009 - 01.2013
Bachelor of Arts - EDUCATIONAL MANAGEMENT AND POLICY
NNAMDI AZIKIWE UNIVERSITY, AWKA
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