Chidiebere Onyenweaku

Sunderland

Summary

Dedicated and customer-focused professional seeking a Retail Assistant position. Proven track record of providing outstanding service and attaining high satisfaction ratings of 80%. Eager to apply strong communication, active listening, and conflict resolution skills to foster positive customer relationships and contribute to team sales targets.

Overview

year of professional experience

years of post-secondary education

Work history

Sales Assistant

GOLDEN C&C COMPANY

07.2024 - 06.2025

Provided personalized product recommendations to customers, building rapport to encourage repeat business.
Processed transactions accurately and efficiently using various payment methods.
Maintained premium store presentation by restocking items and managing display standards.
Collaborated effectively with team members to ensure smooth daily operations.

Education

MSc -

University of Sunderland

01.2026 - 01.2026

BSc - undefined

Federal University of Technology Owerri

01.2018 - 01.2023

West Africa Senior Secondary School Certificate - undefined

Skills

Customer Engagement: Exceptional verbal and written communication, active listening, and public speaking
Operational Efficiency: Efficient transaction handling (cash/card) and stock management

Problem Solving: Calm and polite conflict resolution and complaint handling
Store Maintenance: Visual merchandising, restocking, and maintaining high shop floor standards

INTERESTS & REFERENCES

Available upon request.

PROFESSIONAL EXPERIENCE

GOLDEN C&C COMPANY, Volunteer Customer Support Assistant, 2023-10, 2024-07, Delivered high-quality customer service, resolving complaints and returns professionally to maintain brand loyalty., Managed stock levels by unpacking deliveries, checking accuracy, and rotating goods to minimize out-of-stock incidents., Contributed to sales targets through proactive upselling and suggestive selling., Supported visual merchandising and in-store promotions to drive customer interest.

Timeline