CHIDERA ORJI NWANYIOMA
Sunderland,Tyne and Wear
Summary
A dedicated professional demonstrating strong interpersonal skills and exceptional service throughout sales process; effective at maximising customer service opportunities while exceeding individual performance goals. I'm now seeking for a position at a progressive company that is customer centric and values hard work and dedication.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Loan Officer
AB Microfinance Bank Nigeria Limited
01.2021 - 06.2023
- Creating and Managing owned loan portfolio
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information, accurately maintaining records.
- Conducting direct promotion and/or other marketing activities on a regular
- Screening prospect's eligibility, opening loan applications and arranging appointment with clients.
- Reviewed and edited loan agreements, maintaining efficiency and accuracy.
- Presenting loan proposals to the credit committee and informing clients about the decision of the credit committee
- Ensuring high quality standards of the bank's credit portfolio
- Arranging the disbursement in collaboration with quality control office and client
- Ensuring punctual repayments by monitoring loans with the bank's software.
- Containing and visiting all parties based on needs.
- Assisted senior-level credit officers with complex loan applications, increasing overall team efficiency.
- Recommended loan approvals and denials based on customer loan application reviews, maintaining record.
Direct Sales Agent
Union Bank of Nigeria (Integrated Corporate Service Limited)
04.2020 - 12.2020
- Warmly greeted customers to establish positive first impressions, enhancing their experiences.
- Conducting marketing activities
- Account Opening and Processing
- Booking of Loans
- Selling of Bank Products
- Completing Regular Reports
- Ensured business continuity, monitoring market activity to maintain awareness of competitive challenges and opportunities.
- Liaised with marketing and development teams to better anticipate customer needs and optimise service delivery.
- Continued lasting relationships with customers, increasing retention rate
- Negotiated and closed sales to secure profitable deals and contracts.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Kept product knowledge up to date by attending regular training to deliver reliable information with confidence.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Identified prospect needs and offered appropriate products and services.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Sales Support Executive
Union Bank of Nigeria (Integrated Corporate Service Limited)
01.2018 - 01.2020
- Greeter
- Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
- Account Opening and products
- Marketing of company products
- Completing regular reports
- Achieved excellent customer satisfaction ratings through regular order updates and professional communications.
- Received “Employee of the Quarter Bank wide" service award.
- Recognised and actioned cross-selling opportunities to increase add-on sales.
- Provided administrative support to sales teams by fielding and documenting customer needs and queries.
- Generated and shared weekly sales reports and balances to enable performance analysis.
Class Room Teacher
Zion Crest International School
01.2017 - 01.2018
- Carried out professional duties such as: Teaching and handling seminars
- Served as Key Person for 15+ children.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Created safe and stimulating outdoor learning environments.
- Communicated daily observations with guardians, maintaining detailed development records.
- Implemented Safeguarding Procedures to monitor and protect children.
- Discussed behavioural issues with parents offering practical solutions for improved child development.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Conducted risk assessments for activities to uphold Health and Safety.
- Used phonics to build reading and writing skills.
Social Studies Teacher
Apostolic Secondary School Adeke
01.2016 - 01.2017
- Carried out administrative duties assigned to me by management.
- Planned academic courses to align with updates to national curriculum.
- Prepared appropriate learning resources to aid student comprehension of new concepts.
- Planned and conducted periodic assessments to monitor student progress, marking tests quickly and providing detailed individual feedback.
- Cooperated with other staff members to share, maintain and make best use of resources and facilities.
News and Current Affairs Correspondent
NYSC Orientation Broadcasting Service, Wannune Camp Benue State
01.2015 - 01.2016
- Carried out administrative duties assigned to me to improve operations.
- Researched issues and checked facts, maintaining high standard of journalistic integrity.
- Organised material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
- Covered current events and breaking news stories.
- Verified grammar and quality of completed works against editorial standards and made adjustments.
Education
MSC in view - MBA with Human Resource Management
University of Sunderland
Sunderland, United Kingdom 10.2023 - 11.2024
B.Sc - Sociology and Anthropology
University of Nigeria, Nsukka
Nigeria 09.2010 - 09.2014
West African Examination Council (WAEC) -
Owerri Girls' Secondary School
Nigeria 09.2004 - 09.2010
First School Leaving Certificate -
Startright Childhood Learning & Development Centre
NigeriaSkills
- Goal-oriented
- Organisational skills
- Excellent communication skills
- Sales expertise
- Report writing
- Record keeping skills
- Team Collaboration
- Risk management assessments
- Complex problem solving
- Relationship building
- Customer-focused
Languages
English
Fluent
References
Available on request.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
MSC in view - MBA with Human Resource Management
University of Sunderland
10.2023 - 11.2024
Loan Officer
AB Microfinance Bank Nigeria Limited
01.2021 - 06.2023
Direct Sales Agent
Union Bank of Nigeria (Integrated Corporate Service Limited)
04.2020 - 12.2020
Sales Support Executive
Union Bank of Nigeria (Integrated Corporate Service Limited)
01.2018 - 01.2020
Class Room Teacher
Zion Crest International School
01.2017 - 01.2018
Social Studies Teacher
Apostolic Secondary School Adeke
01.2016 - 01.2017
News and Current Affairs Correspondent
NYSC Orientation Broadcasting Service, Wannune Camp Benue State
01.2015 - 01.2016
B.Sc - Sociology and Anthropology
University of Nigeria, Nsukka
09.2010 - 09.2014
West African Examination Council (WAEC) -
Owerri Girls' Secondary School
09.2004 - 09.2010
First School Leaving Certificate -
Startright Childhood Learning & Development Centre
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