Chibuzo Nwachukwu
Manchester,Lancashire
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer service representative
God is good motors
Owerri, Imo State
01.2021 - 06.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Education
Master of Science - Artificial Intelligence
Manchester Metropolitan University
Manchester 09.2023 - 10.2024
Skills
- Positive attitude
- Multi-tasking
- Problem-solving
- Time-management
- Time efficiency
- Decision making
- Written and verbal communication skills
- Critical-thinking
References
References available upon request.
Timeline
Master of Science - Artificial Intelligence
Manchester Metropolitan University
09.2023 - 10.2024
Customer service representative
God is good motors
01.2021 - 06.2023
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