Summary
Overview
Work history
Education
Skills
Languages
Hobbies
Timeline
Generic

Chiara Rostagno

London

Summary

Results-focused Business Manager with knack for driving operational improvements and team performance. Boosted company revenue through strategic planning and streamlined processes, ensuring customer satisfaction and business growth. Known for fostering collaborative work environment and leading teams towards achieving set goals.

Driven and tenacious professional with strong leadership and strategic planning skills. Demonstrates exceptional communication and problem-solving abilities, paired with keen understanding of business operations. Poised to drive growth and innovation within dynamic organization.

Proactive individual with strategic mindset and strong leadership abilities. Skilled in financial management and team collaboration, ensuring smooth operations and goal achievement.

Offering strong candidate with knack for leadership, communication, and problem-solving. Knowledgeable about project management and team collaboration. Ready to use and develop skills in strategic planning, client relations, and operational efficiency.

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.

Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives always looking for improvement opportunities.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion,strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Resourceful with outstanding knowledge to develop and maintain healthy customer pipeline. Good knowledge in the recruitment processes and customer service improvements willing to take on greater responsibilities to meet team goals.

Exceptional leadership, skills and communication abilities leads high-performing cross-functional teams.

Works to increase success through effective work strategies and customer service.

Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

14
14
years of professional experience

Work history

Business manager

McDonald’s Queensway
London
06.2022 - Current
  • Optimised resource allocation, maintaining a balanced operational cost structure.
  • Developed new marketing strategies for increased brand visibility.
  • Managed budget forecasts to ensure financial stability.
  • Led project teams, resulting in timely completion of tasks.
  • Brought about improved employee engagement through regular feedback sessions and reward schemes.
  • Facilitated team building workshops, boosting overall morale.
  • Enhanced productivity by implementing new workflow systems.
  • Ensured compliance with regulations by conducting routine audits on operations procedures and processes.
  • Streamlined business operations to improve efficiency.
  • Implemented risk management strategies to minimise losses.
  • Devised sales targets, driving the team's motivation and focus towards achieving them.
  • Achieved better customer relations with regular client meetings.
  • Conducted performance reviews to identify areas of improvement.
  • Resolved conflicts amongst staff, promoting a harmonious work environment.
  • Identified growth opportunities to expand company reach.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

1st assistant manager

McDonald’s Chelsea
London
01.2020 - 06.2022
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Improved customer service by implementing new procedures and protocols.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Created a positive work environment, resulting in higher employee morale.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Increased staff productivity by providing comprehensive training programmes.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Provided support to manager during audits, ensuring accurate reports.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

2nd asssistant manager

McDonald’s Queensway
London
11.2017 - 01.2020
  • Supervised project timelines for timely completion.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Delivered high-quality products to increase customer satisfaction.
  • Maintained inventory control, reduced stock shortages.
  • Fostered a positive work environment with regular team-building activities.
  • Enforced safety regulations to reduce workplace accidents.
  • Liaised with suppliers to ensure timely deliveries.
  • Facilitated staff training, resulting in better customer service.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Shift manager

McDonald’s Queensway
London
02.2013 - 11.2017
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Streamlined operations by implementing efficient work procedures.
  • Enforced compliance with food hygiene regulations, upheld high quality standards..
  • Motivated employees towards achieving sales targets, increased overall store revenue..
  • Ensured health and safety measures in line with company regulations.
  • Improved team morale through effective communication and feedback practices.
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Delivered excellent customer service by overseeing staff training programmes.
  • Coordinated with team members for seamless shift transitions.
  • Honoured employee punctuality by creating fair rotas that respected their time off requests..
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Logged daily activities and notable incidents during production shifts.
  • Improved workplace safety to reduce accidents and near-misses.

Event coordinator

Italian cultural institute
London
09.2011 - 02.2013
  • Established strong relationships with suppliers to secure cost-effective deals.
  • Coordinated logistics, leading to seamless flow of events.
  • Conducted post-event evaluations to improve future events.
  • Organised comprehensive event schedules for maximum efficiency.
  • Maintained a safe environment, prioritising attendee welfare at all times.
  • Managed multiple tasks concurrently under tight deadlines without compromising on quality or customer service.
  • Facilitated smooth running of events by coordinating all logistical elements.
  • Enhanced attendee experience with meticulous attention to detail in event planning.
  • Managed vendor relationships to ensure best value for money.
  • Ensured participant satisfaction with effective communication and problem-solving skills.
  • Promoted upcoming events to drive awareness, increase attendance and support client success.
  • Worked with marketing teams to promote event coordination services and build solid pipeline of prospective clients.
  • Consulted with clients to gather information and discuss event vision.
  • Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.
  • Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
  • Obtained client feedback to determine improvements for future events.
  • Welcomed guests into venues, showing them to tables and providing menus.
  • Promoted seasonal offers to maximise event space bookings.

Waitress supervisor

Melodia restaurant
London
05.2011 - 09.2011
  • Initiated weekly team meetings for better communication among staff members.
  • Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
  • Fostered a positive work environment by resolving staff conflicts swiftly.
  • Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
  • Collaborated with management on promotional events, bringing in more business during off-peak times.
  • Maintained high standards of customer service by training new waitstaff.
  • Handled customer complaints promptly and professionally, preserving restaurant's good reputation.

Education

Diploma of Higher Education - Languages

Liceo Linguistico Augusto Monti
Chieri (TO)
07.2006

Skills

  • Resource allocation and budget forecasting
  • Risk management
  • Performance reviews and metrics
  • Workflow optimisation
  • Team collaboration and leadership
  • Conflict resolution strategies
  • Customer relations and orientation
  • Compliance auditing and regulatory compliance
  • Staff training and development
  • Employee engagement and retention
  • Strategic planning and business development
  • Delegation mastery
  • Budget oversight and financial reporting
  • Product launch expertise
  • Influential communication skills
  • Account management and client relations
  • Change implementation strategies
  • Profit and loss understanding and analysis
  • Project management software proficiency
  • Target setting and performance monitoring
  • Motivational speaking skills
  • Results-driven mindset
  • Operations oversight and efficiency tools
  • Resilience under pressure and intercultural competence
  • Project management

Languages

English
Intermediate
B1
Spanish
Intermediate
B1

Hobbies

I reading and spent valuable time with family and friends.

Discover new places and new cultures to better understand people around me.

Going to theatre mostly musical.

Timeline

Business manager

McDonald’s Queensway
06.2022 - Current

1st assistant manager

McDonald’s Chelsea
01.2020 - 06.2022

2nd asssistant manager

McDonald’s Queensway
11.2017 - 01.2020

Shift manager

McDonald’s Queensway
02.2013 - 11.2017

Event coordinator

Italian cultural institute
09.2011 - 02.2013

Waitress supervisor

Melodia restaurant
05.2011 - 09.2011

Diploma of Higher Education - Languages

Liceo Linguistico Augusto Monti
Chiara Rostagno