Chiara Missier

• Poured and served a variety of alcoholic drinks.
• Skilled in interacting with customers professionally.
• Worked efficiently in the high speed work environment due to the high volume of customers at once.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Worked well together with the team behind the bar.
• Efficient in both setting up and closing down the club.

Delivered efficient and friendly service to hundreds of customers daily:

• Greeted customers, presented menus and specials, took accurate guest orders and offered reccommendations where appropriate.
• Regularly communicated with with kitchen staff to ensure orders were processed accurately and on-time, including changes to dishes for dietary restrictions.
• Checked on tables regularly to boost customer satisfaction and process additional drink and food orders.
• Listened to guest complaints and worked with kitchen staff or management to resolve issues discreetly.
• Totalled bills for customers and handled both cash and card transactions accurately.
• Confidently handled reservations both over the phone and in-person, organised the 22 person seating area in a way to accommodate as many customers as possible.
• As the staff consisted of a small team, this meant that I had to adapt quickly to take on different roles in order to ensure a smooth service.
• I was a reliable team member who was trusted to be left alone in FOH where I kept the restaurant running smoothly.
• Prepared and served both coffees and alcoholic beverages.
• Maintained a clean, organised dining and bar area during service and regularly performed closing duties after service such as restocking.
• Assisted in training new waitstaff members.

• Confidently operated the espresso machine and made top-notch italian coffee.
• Restocked bar and kept work areas tidy at all times.
• Maintained the cleanliness of the seating area to ensure customer satisfaction.
• Interacted with hundreds of customers, developing fundamental customer service skills.
• Totalled bills and handled cash and card transactions accurately.
• Performed closing duties such as cleaning the espresso machine and sealing pastries and sandwiches, ready for next-day use.