Chiara Ermini
London
Summary
A dynamic People & Talent Professional with extensive business acumen and nine years of progressive experience working closely with leaders, building mutually beneficial business partnerships, supporting highly effective teams, and implementing innovative strategies to promote leadership development, employee engagement, talent management, and lead organizational change.
Passionate about building honest relationships, fostering a culture of trust and transparency where people and team can thrive.
Overview
8
8
years of professional experience
Work History
HR Transformation Analyst
Convatec
2023.06 - Current
- Collected, organised and interpreted data related to HR processes, polices, documentation and legislation for EMEA and APAC region in order to facilitate a global HR transformation project within the company
- Engaged and collaborated closely with different stakeholders, including Global HR Service Delivery Leadership Team and local HR Management for different countries
- Partnered up with Global Business Service to implement Service Readiness ensuring cyclical HR processes are captured for EMEA and APAC region
- Continuously reviewed and evaluated internal operating processes, systems and procedures for effectiveness, and efficiency and responsiveness to employee satisfaction.
- Wrote work instructions for processes and procedures in order to support the Global Workforce Administration Team
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
People Operations Partner (Interim)
Paydock (FinTech)
2023.01 - 2023.03
- Worked closely with business leaders and line managers to build their people capability, plan and manage talent and develop approaches that achieve shared organisational objectives.
- Mentored and advised international HR teams on best people practices
- Streamlined onboarding process for global talent acquisition
- Facilitated cross-border relocations of employees
- Coached managers in developing employee performance and career progression
- Assisted global recruitment efforts through diverse skill sets
People Operations Manager
Yumpingo (SaaS - Hospitality Tech)
2021.06 - 2022.11
- Established and delivered, working closely with the Senior Leadership team, a People & Talent roadmap that resulted in the increase of the eNPS (Employee Net Promoter Score) for employee engagement (from 45 to 65 within 4 months from joining Yumpingo)
- Positively influenced people experience, creating and implementing new processes and practices (e.g. developed the full employee lifecycle process, set up performance & career development review, chaired the Employee Board)
- Set up and managed the global talent acquisition process, scaling from 30 to 50 employees under one year
- Delivered, working closely with the Finance team, the Remuneration Committee and the Employee Board, a new employee benefits package enriching Yumpingo’s EVP (Employee Value Proposition) in order to competitively attract and retain talents
- Used data analysis, monitoring important HR metrics as retention and employee net promoter score, to make and influence data driven decisions
- Acted as first port of call for managers and their teams in the resolution of matters about employees relations, performance, people development, job restructuring and succession planning
- Conducted job audits to determine job duties and requirements, develop and maintain job descriptions and maintain job classifications.
- Increased business efficiency and collaboration within distributed teams, coaching and mentoring key stakeholders and implementing, using Notion – a shared knowledge platform, to improve communication across teams and make information and data more accessible for everyone
HR and Operations Manager
Resi (SaaS - Residential Architecture)
2020.04 - 2021.05
- Improved talent acquisition and talent management strategies establishing and implementing a new ATS (Applicant Tracking System) and a new performance review process
- Increased employee engagement fostering a positive working environment, collaborating with the Senior Leadership and Marketing teams in building engagement strategies around the four main pillars of engagement, making use of the knowledge learned whilst studying for my CIPD qualification.
- Delivered training for managers on how to build relationships with teams, give and receive constructive feedback and run annual performance reviews
- Supported and advice managers on matters such as employees relations, grievances, disciplinaries and performance improvement plans
- Managed the HR and Operations team, mentoring and supporting our HR Coordinator and Office Manager
- Coordinated the closure of the office during the global pandemic, the setting up of working from home arrangements for the whole company and the subsequent reopening of the office, managing different challenges in particular related to health and safety
HR & Talent Associate
Resi (SaaS - Residential Architecture)
2019.05 - 2020.03
- Exclusively in charge of the recruitment process, completing the hire of 60 new talents, doubling the size of the company within 6 months
- Acted as culture ambassador of the company, attending recruitment fairs, headhunting and mentoring new joiners
- Set up a brand new HR management system (transitioning from manual spreadsheets and data entry to Charlie HR)
- Reviewed and draft HR policies, making sure they are communicated and easily accessible to the wider company
- Run payroll for 120 members of staff and look after HR and payroll related queries
- Supported the Leadership team during the pandemic helping managing the furlough scheme and the redundancy process
HR Administrator
Ministry of Sound (Entertainment & Media)
2018.07 - 2019.04
- Produced and administrated all HR related paperwork while managing a weekly and monthly payroll
HR and Compliance Administrator
MHR Security (Corporate Security)
2017.06 - 2018.05
- Recruitment, screening and vetting of security officers following the Security Industry Authority’s regulations
- Responsible for weekly payroll and first point of contact for all HR queries
- HR and Business administration
Recruitment Consultant
Blue Arrow (Recruitment Agency)
2015.10 - 2017.03
- Proactively developed new business opportunities (13% increase in revenue for the first year) by identifying and establishing relationships with existing and prospective clients, building rapport and trust, advising and going the extra mile to resolve challenges
- Promoted temp to perm placements by proactively identifying permanent opportunities for flexible employees, positively impacting the life of many candidates I worked with
- Screened, assessed and trained candidates on subjects such as food safety
- Responsible for weekly payroll
Education
BA Honours Degree - Media And Communication
Perugia University
Perugia, Italy02.2010
CIPD Level 7 - Human Resources Management
Watson Martin College
London 04.2021
Certificate - People Analytics
Star-Tech Academy
Online (Ongoing) Level 5 - Coaching
Evolve College
London12.2018
Professional Training - Recruiting Practices
Blue Arrow
London 11.2015
Skills
- Level 7 HR Management CIPD certified (2021)
- Coaching & Mentoring (IAPC&M accredited)
- People analytics
- Project management
- Employee engagement & experience
- Ability to lead and influence
- In-depth knowledge of UK employment law and HR best practices
- Diversity and Inclusion
- Employee Relations
- Learning & Development
- Reward & Recognition
- International teams management experience
Hobbies
I am passionate about psychology, neuroscience and wellbeing. I love sports and spending time in nature. I like to challenge myself with activities like self-defence and cold water swimming as they help me keep healthy and know myself better. I love food and eating out (maybe too much!) and the seaside is one of my favourite places to be
Timeline
HR Transformation Analyst
Convatec
2023.06 - Current
People Operations Partner (Interim)
Paydock (FinTech)
2023.01 - 2023.03
People Operations Manager
Yumpingo (SaaS - Hospitality Tech)
2021.06 - 2022.11
HR and Operations Manager
Resi (SaaS - Residential Architecture)
2020.04 - 2021.05
HR & Talent Associate
Resi (SaaS - Residential Architecture)
2019.05 - 2020.03
HR Administrator
Ministry of Sound (Entertainment & Media)
2018.07 - 2019.04
HR and Compliance Administrator
MHR Security (Corporate Security)
2017.06 - 2018.05
Recruitment Consultant
Blue Arrow (Recruitment Agency)
2015.10 - 2017.03
BA Honours Degree - Media And Communication
Perugia University
CIPD Level 7 - Human Resources Management
Watson Martin College
Certificate - People Analytics
Star-Tech Academy
Level 5 - Coaching
Evolve College
Professional Training - Recruiting Practices
Blue Arrow
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