Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Chiamaka Okeke

Chiamaka Okeke

Sunderland

Summary

I am an adaptable and organized administrative professional with a background in office management, event coordination, and diary scheduling, as well as healthcare. Knowledgeable and hardworking communicator with up-to-date knowledge of relevant safety and data security regulations. Works hard to keep an office running smoothly.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Support worker / Administration officer

Livability
Gateshead, Gateshead
03.2023 - Current
  • I maintain up-to-date knowledge of the latest care practices by attending regular meetings and training opportunities.
  • I Chart daily observations, mobility activity, and eating percentages to aid continued client assessment.
  • I submit daily reports to the manager regarding the status of clients.
  • I meticulously follow individualized care plans to achieve agreed objectives.
  • I use outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • I Maintain optimal safety standards throughout the client's home and care environments, prioritizing risk reduction, health, and hygiene.
  • Delivery of high-quality care to clients with disabilities, achieving care plan objectives.
  • Coordinate and plan care schedules, supporting 2 patients to lead fulfilling lives.
  • Work professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Monitor patient symptoms and progress to boost health outcomes.
  • Monitor individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
  • Assist in all aspects of personal hygiene, prioritizing patient dignity, privacy, and independence.
  • Maintain high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Complete documentation of care, hospital actions, and patient activities for up-to-date client records.
  • Assist in all aspects of personal care, retaining comfort and dignity.

Care assistant

Onnara Recruitments
Gateshead, Gateshead
02.2022 - 04.2023
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Prepared healthy meals with additional mealtime planning, feeding, and support.
  • She maintained up-to-date knowledge of the latest care practices by attending regular meetings and training opportunities.
  • Maintained confidentiality and compliance standards for optimized patient care.
  • Charted daily observations, mobility activity, and eating percentages to aid continued client assessment.
  • Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
  • Optimized patient satisfaction through compassionate, considered care and communication.
  • Maintained optimal safety standards throughout client home and care environments, prioritizing risk-reduction, health, and hygiene.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Minimized care continuity issues by keeping thorough, accurate records.
  • Completed documentation of care, hospital actions, and patient activities for up-to-date client records.
  • Monitored individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Prepared nutritionally balanced meals and assisted with feeding to guarantee the well-being of individuals under care.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Adapted to service users' needs and requests to maintain personalized care.
  • Monitored client health conditions and reported immediate issues to manager.

Customer care advisor

Guidant Group
Luton, Luton
06.2022 - 10.2022
  • Captured customer data, entering and updating relevant information on the company system to maximize data accuracy.
  • Resolved 80 weekly queries within the first call, maintaining a first-time resolution rate of 75%.
  • Escalated queries outside area of expertise whilst keeping customers updated to ensure speedy outcomes.
  • Answered incoming telephone calls from customers and detailed initial queries on the Customer Relationship Management (CRM) system.
  • Answered incoming telephone calls from customers and detailed initial queries on the Customer Relationship Management (CRM) system.
  • Routinely met or surpassed agreed personal productivity targets to achieve good results.
  • Skilfully navigated challenging phone conversations with resilience, confidence, and interpersonal skills to achieve positive outcomes.
  • Skilfully navigated challenging phone conversations with resilience, confidence, and interpersonal skills to achieve positive outcomes.
  • Demonstrated excellent customer service and rapport-building skills by phone and through written correspondence.
  • Utilized databases, tools, applications, and operating systems with accuracy.
  • Delivered first-class customer service, prioritizing empathy, patience, and building rapport.
  • Worked collaboratively to boost customer service standards in a team of 20, resulting in excellent results.
  • Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
  • Actively listened to customers to quickly identify needs and proactively enhance their brand experience.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Recorded customer communications to maintain proper documentation.
  • Recorded and processed customer data accurately.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Registered and updated accurate customer information on the database.
  • Participated in staff meetings to discuss new developments.
  • Offered detailed advice on product and service benefits.
  • Transferred customer calls to respective departments or personnel to address specific issues.
  • Established positive relationships with clients by going the extra mile to build rapport.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Escalated complex issues in line with internal best practices for swift resolution.
  • Expressed care, patience, and empathy when handling customer interactions for personalized experience.
  • Tagged customer interactions with appropriate labels for internal tracking purposes.
  • Offered expertise with colleagues on internal communication channels to help resolve edge cases.
  • Exceeded KPI targets when providing customer support via phone, email, and chat.
  • Tracked orders and processed refunds for new and existing customers.
  • Investigated customer issues to find acceptable conclusions and prevent recurrence.
  • Offered recommendations to customers based on specific situations, priorities, and obstacles.
  • Diagnosed and communicated technical problems to customers at appropriate level of understanding.

Education

Master of Arts - Digital media and communications

Teesside University
Middlesbrough
01.2022 - 12.2023

Skills

  • Account reconciliation
  • Deadline driven
  • Accounting expertise
  • Payroll and budgeting
  • Database administration
  • Program management
  • Presentation design
  • Relationship building
  • Reporting proficiency
  • Engaging leadership style
  • Customer relations
  • File maintenance

Languages

English
Proficient (C2)

Timeline

Support worker / Administration officer

Livability
03.2023 - Current

Customer care advisor

Guidant Group
06.2022 - 10.2022

Care assistant

Onnara Recruitments
02.2022 - 04.2023

Master of Arts - Digital media and communications

Teesside University
01.2022 - 12.2023

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Chiamaka Okeke