Summary
Overview
Work History
Education
Skills
Timeline
Generic
CHIAMAKA IHEGBU

CHIAMAKA IHEGBU

Edinburgh,Midlothian

Summary

Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise. Detail-orientated and committed to delivering impactful operational change projects. Skilled at developing tailored solutions to challenging operational issues. Demonstrates exceptional analytical and data modelling practices to produce successful and smooth-running projects.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Business Analyst

BLUESKYCITADEL
Orpington, United Kingdom
12.2023 - Current
  • Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
  • Produced written documentation and visual presentations to report data to influence key stakeholders.
  • Spearheaded risk assessments, identifying potential challenges and opportunities with key initiatives.
  • Prepared comprehensive analyses and reports for management to inform strategic decision-making.
  • Collaborated with diverse teams to gather and document precise business requirements for alignment with organisational goals.
  • Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
  • Applied strong analytical skills to translate business requirements into effective technical solutions.
  • Analysed complex data sets and studied impacts on business growth and operational efficiency.
  • Uncovered trends and patterns and reported to senior decision-makers.
  • Supported business intelligence analysis using Tableau and Power BI applications.
  • Troubleshot software to identify bugs and discrepancies.
  • Assisted in designing technical manuals to provide instructions to clients.
  • Submitted reports to inform management regarding status and developments.

CUSTOMER SERVICE SPECIALIST

United Bank Of Africa
Onitsha, Nigeria
11.2020 - 09.2022
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Wrote reports outlining project progress and results.

Education

Bachelor of Science - Biotechnology

Ebonyi State University, Abakaliki
Nigeria
10.2015 - 09.2019

CERTIFIED IN BUSINESS ANALYSIS AND PROJECT MANAGEMENT

Udemy
United Kingdom

CERTIFIED DATA ANALYST USING MICROSOFT EXCEL

Udemy Academy
United Kingdom

BUSINESS ANALYSIS FUNDAMENTALS- ECBA, CCBA, CBAP Endorsed

Udemy Academy

Skills

  • Business administration
  • Agile methodologies
  • Scrum transformation projects
  • Wealth management
  • Workflow analysis
  • Multi-tasking
  • Client acquisition
  • SQL and databases
  • Process mapping
  • Business planning
  • Data analysis

Timeline

Business Analyst

BLUESKYCITADEL
12.2023 - Current

CUSTOMER SERVICE SPECIALIST

United Bank Of Africa
11.2020 - 09.2022

Bachelor of Science - Biotechnology

Ebonyi State University, Abakaliki
10.2015 - 09.2019

CERTIFIED IN BUSINESS ANALYSIS AND PROJECT MANAGEMENT

Udemy

CERTIFIED DATA ANALYST USING MICROSOFT EXCEL

Udemy Academy

BUSINESS ANALYSIS FUNDAMENTALS- ECBA, CCBA, CBAP Endorsed

Udemy Academy

Similar Profiles

CREATE PROFILE
CHIAMAKA IHEGBU