Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Custom
Affiliations
Timeline
Generic

Chiamaka Cynthia Oni

Aberdeen,United Kingdom

Summary

Highly skilled professional with expertise in secretarial tasks, customer service, and team management. Demonstrates strong communication and interpersonal skills, with the ability to build rapport with clients and families. Adept in IT and knowledgeable in relevant health and safety procedures. Committed to working independently or as part of a team, showcasing patience and empathy in all interactions.
Offering strong organisational and communication skills, with keen ability to manage time efficiently. Knowledgeable about office software, administrative tasks, and customer service. Ready to use and develop multitasking, scheduling, and teamwork skills

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

Secretary

ONI TABLE WATER
, Edo state
02.2023 - 08.2024
  • Improved client relationships through professional telephone etiquette.
  • Managed stock of office supplies, eliminating unnecessary expenditure.
  • Facilitated efficient communication by managing correspondence via post and email.
  • Assisted in HR duties, resulting in streamlined hiring processes.
  • Maintained confidential records, safeguarding sensitive corporate information.
  • Coordinated events that resulted in positive company exposure.
  • Prioritised workload to meet tight deadlines.
  • Handled customer inquiries effectively; increased customer satisfaction rates.
  • Organised business travel arrangements, ensuring smooth operations for all staff involved.

Waitress

Home taste
, Edo state
05.2023 - 01.2024
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Managed table settings for enhanced dining experience.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Utilised professional communication skills to resolve customer complaints.
  • Handled cash transactions accurately, ensured balanced till at end of
  • Maintained clean and organised dining area for customer comfort.

Sales Assistant

Sunking electrical company
, Edo state
09.2021 - 01.2023
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Demonstrated products effectively leading to increased sales conversions.
  • Trained new staff members, fostering a supportive working environment.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Conducted daily inventory checks to manage stock levels accurately.

Pharmacy Assistant

Redemption pharmacy
, Edo state
03.2018 - 08.2021
  • Conducted regular stock checks to maintain an accurate inventory system.
  • Prepared labels for prescription bottles with meticulous attention to detail, reducing errors in medication distribution.
  • Promoted wellness products strategically, increasing awareness among customers.
  • Supported pharmacist in compiling monthly reports to monitor sales trends and inventory levels.
  • Assisted in the dispensing of prescriptions to ensure customer satisfaction.

Sales Assistant

Osita fabric enterprise
, Delta state
02.2014 - 12.2016
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Built strong relationships with regular customers for repeat business.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Assisted customers with product selection for optimal satisfaction.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Improved customer service by efficiently handling queries and complaints.

Education

Bsc - Business Administration

University of Novena
09.2012 - 07.2015

Skills

  • Secretarial Skill
  • Customer Service
  • Communication skills
  • Team management
  • IT
  • Good management
  • Ability to build rapport with clients and families
  • Strong interpersonal skills
  • Patience and empathy
  • Ability to work independently and as part of a team
  • Knowledge of relevant health and safety procedures
  • Administrative efficiency
  • Efficient scheduling
  • Diplomatic approach
  • Clear communication
  • Telephone manner

Additional Information

Previously, I have worked in different positions in retails and secretary front desk admin which I believe has developed my skills greatly. These skills include active listening, organisation and time management, which are all essential skills for the role of a Support/Care Assistant and Home making team whichever is available. Consequently, I find it easy to listen to and understand people’s needs being organised and able to manage my time effectively means I stay on top of tasks and am always on time for meetings and appointments. Caring for my elderly grandparents has created a desire in me to help make a positive difference in people’s lives. In doing so, I have learnt how to be patient and how to support them with their needs whilst ensuring their dignity and independence are of utmost importance. Therefore, I would appreciate the opportunity to work for your care home in Aberdeen so I may continue this role as a career and I am more than happy to pay for my required training to get started.

Languages

English

Custom

Bachelor's

Affiliations

  • Volunteering
  • Reading
  • Traveling
  • Spending time with family

Timeline

Waitress

Home taste
05.2023 - 01.2024

Secretary

ONI TABLE WATER
02.2023 - 08.2024

Sales Assistant

Sunking electrical company
09.2021 - 01.2023

Pharmacy Assistant

Redemption pharmacy
03.2018 - 08.2021

Sales Assistant

Osita fabric enterprise
02.2014 - 12.2016

Bsc - Business Administration

University of Novena
09.2012 - 07.2015
Chiamaka Cynthia Oni