Cheynne Beale
Chelmsford,Essex
Summary
Personal Assistant and Account Manager with administrative expertise and relationship-building skills. Focused on maintaining professional office reputation and supporting smooth workflows with skills in protecting information, managing mail and tracking documents. Consistently exceeds expectations for quality and speed of work.
Overview
10
10
years of professional experience
Work History
Personal Assistant (part time)
M&L Signmakers LTD
London , London
02.2022 - Current
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Managed digital mailbox, delivered mail and telephone messages.
- Assisted with home maintenance management, special projects and daily operations.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Booked hotels, travel and entertainment for client, family and friends.
- Carried out day-to-day duties accurately and efficiently.
- Generated Key Performance Indicator reporting to drive better performance.
- Organised and maintained filing system for easy staff access.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
Account Manager
ILECS Ltd
Manningtree, Essex
09.2014 - Current
- Maintain multiple portfolios for clients including developers, hospitals, property management agencies, and universities, among others.
- Liaise between customers, lift contractors, and multi-disciplined stakeholders to address and resolve queries.
- Draft and present project reports to clients and contractors, as well as capture meeting minutes for distribution.
- Gather requirements and lead teams towards delivering on client expectations. Assess and monitor all contracts and lift documentation to ensure accuracy and compliance to company and regulatory standards.
- Preserve up-to-date database of client projects, while approving contract invoices.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Used Microsoft Word and other software tools to create documents and clear communications.
Receptionist/Administrator
Aviva Head Office
London , London
04.2014 - 09.2024
- Managed office calendar, set new appointments and assisted with arrangements.
- Provided clerical support to company employees, including copying, faxing and file management.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Represented company and promoted brand with exceptional service and presentation.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Created agendas for meetings, prepared materials and took detailed notes.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Education
GCSEs -
St. Benedicts college
Colchester Skills
- Excellent communication skills
- Meeting coordination
- Verbal communication
- Data entry
- Outlook diary management
- Accurate and detailed
- Strong interpersonal skills
Timeline
Personal Assistant (part time)
M&L Signmakers LTD
02.2022 - Current
Account Manager
ILECS Ltd
09.2014 - Current
Receptionist/Administrator
Aviva Head Office
04.2014 - 09.2024
GCSEs -
St. Benedicts college
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