Cheyenne Mort
London
Summary
Innovative Marketing leader with 3 years of studying delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
O2
06.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Being able to reach my targets by being one of the top best sellers in our store
Customer Service Representative
NHS
11.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Marketing Project Assistant
Third Quater Tribe
11.2020 - 02.2021
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Researched and evaluated potential new markets and products.
Human Resources Assistant Intern
Old Oak Royal Development
06.2017 - 08.2017
- Organized new employee orientation schedules for new hires.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Education
BSc (Hons) Marketing Management - Marketing Management
University of Brighton
Brighton07.2023
No Degree -
Rr6
LondonNo Degree -
Ricards Lodge High School
LondonSkills
- Social Media Platforms
- Analyze Trends
- Public Relations
- Digital marketing
- Paid and organic social media
- Administering Social Media Accounts
- Marketing communications
Certification
- Certified in The Digital Customer Experience CIM | The Chartered Institute of Marketing- Issued April 2023
- Certified in Affiliate Studying Member, CIM | The Chartered Institute of Marketing- Issued Nov 2021
Timeline
Customer Service Representative
NHS
11.2022 - 03.2023
Sales Assistant
O2
06.2022 - Current
Marketing Project Assistant
Third Quater Tribe
11.2020 - 02.2021
Human Resources Assistant Intern
Old Oak Royal Development
06.2017 - 08.2017
BSc (Hons) Marketing Management - Marketing Management
University of Brighton
No Degree -
Rr6
No Degree -
Ricards Lodge High School
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