Chevaun Hayden
London,New Cross
Summary
Experienced in logistical planning and process optimization. Adept at problem-solving with a strong background in call centre operations, Office Admin and multi-tasking. Demonstrates professional telephone demeanour and office supply management skills. Proficient in Microsoft Office and bookkeeping. Career goal: to leverage extensive skills in a dynamic role that enhances operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care and Support Worker
Sunlite4u Recruitement
74 Station Road, Dartford
01.2024 - Current
- Supported clients with personal hygiene, dressing, and mobility to maintain comfort and dignity.
- Provide medication support, monitor clients' health and wellbeing, and report any changes or concerns to healthcare professionals
- Facilitated group therapy sessions, encouraging clients to express themselves and develop social skills in a supportive setting.
Customer Service Representative
Conduent
Montego Bay, Jamaica
01.2017 - 12.2023
- Maximized customer satisfaction by resolving service issues promptly.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Office administrative assistant
JDF
Kingston
07.2014 - 09.2014
- Administered company databases, accurately inputting and updating information to support business operations.
- Managed diary for senior management, scheduling meetings and coordinating room bookings to optimize time efficiency.
- Monitored and maintained office equipment, arranging repairs and servicing to prevent disruptions.
- Coordinated with IT department to resolve technical issues, reducing downtime and
Education
NVQ Level 2 - CG L2 Award in IT Users
Lewisham College
Certificate of Completion
Ecert for Carers
GCSEs - Sciences
Jamaica College
Skills
- Logistical planning
- Diplomatic negotiation
- Process optimization
- Problem-solving
- Call centre experience
- Multi-tasking
- Professional telephone demeanour
- Office supply management
- Microsoft Office
- Bookkeeping
Certification
- CG L2 Award in IT Users
- Supervisory Management Level 3
- Business Management (Supervision) Level 3
Timeline
Care and Support Worker
Sunlite4u Recruitement
01.2024 - Current
Customer Service Representative
Conduent
01.2017 - 12.2023
Office administrative assistant
JDF
07.2014 - 09.2014
NVQ Level 2 - CG L2 Award in IT Users
Lewisham College
Certificate of Completion
Ecert for Carers
GCSEs - Sciences
Jamaica College
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