Cheung Chi Ho Michael
Worthing,West Sussex
Summary
Over 25 years of operations and management experience, including conference canter operations, customer relations, labor cost, and inventory. I have had corporation work with a different department for organizing corporate events, from large-scale cocktail receptions to private client breakfasts, lunch, and dinner meals with key stakeholders. I am always providing professional and top-quality service at all our corporate events.
I am friendly and upbeat, attentive, and someone who takes pride in all my work. I believe I would be a great addition to a team that can benefit from these skill sets and personalities.
Highly motivated event and conference planning professional skilled in coordinating unique, personalized functions. Collaborates with clients and negotiates with suppliers to deliver on strict budgets and high expectations. Goes above and beyond to deliver professional, bespoke, smooth-running parties.
Safety-focused Driver with an outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent punctuality and work ethic.
Overview
31
31
years of professional experience
5
5
years of post-secondary education
Work history
Waiter in Administration Department
Pricewaterhouse Coopers China Holding Limited
Hong Kong, Hong Kong
12.2002 - 02.2023
- Extend excellence of service to internal and external clients
- Memorize as much as possible the habits and preferences of guests so that they will feel welcomed every time they visit
- Attention to detail, focus on hygiene and cleanliness, especially during the pandemic situation, aninitiative offering disinfectant supplies to clients, ensuring the procedure of serving dishes and drinks is followed
- On the other side, communicate and encourage the event officers to use reusable utensils to maintain an environmentally friendly workplace
- Focus on thinking differently, trying to think from different angles, in my seniors' perspective
- Devise a solution to straighten a balance between all stakeholders
- Actively speak up and offer new ideas, share experiences with the team, and fully support anyone whenever they need assistance
- Keep updating knowledge of the AV system, practice constantly to tackle problems easily in different scenarios, and focus more on all AV-related issues
- Regular meetings with all the team to ensure smooth daily operational procedures and maintain the standard of quality service and the F&B knowledge including precise table set up, food station set up, food arrangement, different drink recipes
- Enhance the communication with Administrators and Receptionists, to provide onsite instance support, when necessary, i.e cable connections; equipment arrangement; special arrangements for each event
- Monitor inventory levels, forecast demand, optimize stock levels, ensure efficient storage minimize costs, and maximize efficiency.
Captain in French Restaurant
Grand Stanford Inter-Continental Hotel - Food and Beverage
01.1992 - 11.2002
- Greeting and seating guests in a professional and courteous manner
- Providing recommendations on menu items, wines, and specials
- Coordinating with kitchen staff to ensure timely and accurate delivery of food
- Monitoring the dining room to ensure a smooth flow of service and addressing any guest concerns or issues
- Training and supervising waitstaff to maintain high service standards
- Handling reservations and managing tables
- Collaborating with the sommelier to recommend wine pairing or cocktails
- Managing guest feedback and ensuring customer satisfaction.
Education
Junior Secondary Education Assessment - Y7-Y9
SKH Lam Kau Mow Secondary School
Hong Kong 09.1985 - 07.1988
Hong Kong Certificate of Education Examination - Y10-Y11
Chiu Chow Association Secondary School
Hong Kong 09.1988 - 07.1990
Hospitality Management - Food & Beverage)
Vocational Training Council
Hong KongWorkplace English - English
British Council
Hong Kong 07.2005 - 02.2006
Skills
- Customer Service
- Customer relations
- Staff leadership
- Event calendar management
- Catering coordination
- Team coordination
- Safe driving practices
- Map reading
- Vehicle maintenance and repairs
- Fuel-efficient driving
- Route planning
- Guest Relations
- Inventory control
- Personable
Custom
Playing sports, Driving and Car repair
Languages
Chinese (Cantonese)
Native
Chinese (Mandarin)
Upper intermediate
English
Elementary
Affiliations
- Playing Football
- Driving
Timeline
Workplace English - English
British Council
07.2005 - 02.2006
Waiter in Administration Department
Pricewaterhouse Coopers China Holding Limited
12.2002 - 02.2023
Captain in French Restaurant
Grand Stanford Inter-Continental Hotel - Food and Beverage
01.1992 - 11.2002
Hong Kong Certificate of Education Examination - Y10-Y11
Chiu Chow Association Secondary School
09.1988 - 07.1990
Junior Secondary Education Assessment - Y7-Y9
SKH Lam Kau Mow Secondary School
09.1985 - 07.1988
Hospitality Management - Food & Beverage)
Vocational Training Council
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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