Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheuk Lun Ko

Salford,SLF

Summary

Dynamic business owner with a proven track record at Standard Chartered Bank, excelling in customer relations and budget administration. Skilled in optimizing operations and enhancing client satisfaction through effective communication. Achieved significant cost reductions while fostering strong relationships, demonstrating expertise in business management and a commitment to excellence.


Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.


Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

28
28
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Owner Self-Employed

Joyful Dessert House
05.2014 - 01.2025
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Representative, Unsecured Lending, New Business

Standard Chartered Bank
03.2011 - 04.2014
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Fraud Control Analyst, Risk, Credit

Standard Chartered Bank
02.2006 - 03.2011
  • Optimized resource allocation by performing cost-benefit analyses on proposed control improvements.
  • Developed training materials for staff members, enhancing their understanding of internal controls and best practices.
  • Facilitated communication between departments to promote a culture of strong internal controls throughout the organization.
  • Provided targeted support during inventory management and reconciliation process, facilitating comprehensive auditing and assessment.

Customer Assistance, Credit, Consumer Banking

Standard Chartered Bank
06.1999 - 02.2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Contract Clerk, Consumer Banking

Standard Chartered Bank
10.1998 - 01.1999
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Implemented an organized filing system, ensuring easy access to past contracts for reference purposes.

Temporary Staff - Credit Card Operation Department

Citibank
01.1998 - 10.1998
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Established positive relationships with customers and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.

Contract Clerk - Card Centre, Personal Banking

Standard Chartered Bank
07.1997 - 01.1998
  • Ensured accuracy in financial transactions by meticulously reviewing contracts and invoices.
  • Coordinated with procurement teams to ensure proper execution of purchase orders related to contracted services or products.
  • Assisted in the development of standardized templates for recurring contracts, improving overall efficiency.
  • Managed sensitive information with discretion, maintaining client confidentiality at all times during the contracting process.

Education

No Degree - Preparatory Year in Accounting Diploma

Caritas Francis HSU College
Hong Kong
04.2001 -

High School Diploma -

S.K.H. Lui Ming Choi Secondary School
Hong Kong
09.1990 - 07.1995

Skills

Certification

Forklift Operations

Timeline

Forklift Operations

02-2025

Pet (Dog) Caring and Grooming( Grade C)

06-2024

Electrical Wireman

07-2022

Owner Self-Employed

Joyful Dessert House
05.2014 - 01.2025

Representative, Unsecured Lending, New Business

Standard Chartered Bank
03.2011 - 04.2014

Fraud Control Analyst, Risk, Credit

Standard Chartered Bank
02.2006 - 03.2011

No Degree - Preparatory Year in Accounting Diploma

Caritas Francis HSU College
04.2001 -

Customer Assistance, Credit, Consumer Banking

Standard Chartered Bank
06.1999 - 02.2006

Contract Clerk, Consumer Banking

Standard Chartered Bank
10.1998 - 01.1999

Temporary Staff - Credit Card Operation Department

Citibank
01.1998 - 10.1998

Contract Clerk - Card Centre, Personal Banking

Standard Chartered Bank
07.1997 - 01.1998

High School Diploma -

S.K.H. Lui Ming Choi Secondary School
09.1990 - 07.1995

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